Experienced Customer Service Representative (Remote) – Data Power & Control Division

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative in our Data Power & Control Division, you'll play a vital role in fostering strong relationships with our customers, sales staff, distribution, purchasing, manufacturing, and marketing teams. If you're passionate about providing top-notch service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a global leader in electrical and digital building infrastructures, with over 150 years of innovation and a presence in 180 countries. Our purpose is to improve lives by transforming the spaces where people live, work, and meet with simple, innovative, and sustainable solutions. With a revenue of €7 billion and a team of over 39,000 employees, we're dedicated to enhancing the buildings of tomorrow.

About arenaflex North and Central America

arenaflex North and Central America (arenaflex NCA) is a leading player in the North American market, employing over 6,500 associates across six divisions/sectors. We're committed to exceeding our customers' needs in the commercial, residential, and industrial industries, offering comprehensive benefits and a growing Employee Resource Group network.

About arenaflex's Data Center Power and Control Division

Our Data Center Power and Control Division is a powerhouse in the industry, with leading brands like Approved Networks, Ortronics, Raritan, Server Technology, and Starline. We design, manufacture, and market world-class products for data centers, building networks, and facility infrastructures, driven by a dedication to research and development and a commitment to exceptional reliability.

Key Responsibilities

As a Customer Service Representative in our Data Power & Control Division, you'll be responsible for:

• Answering customer inquiries via phone, fax, email, or other communication channels, providing pricing, availability, and schedule information within established guidelines.
• Researching and resolving a variety of customer inquiries, expediting the delivery of selected orders, and tracking order activity to alert appropriate staff of any potential delivery problems.
• Fostering open communication internally and externally, championing creative change to improve processing and service levels, and providing guidance and assistance to new or less experienced staff.
• Performing other similar and related duties as required.

Qualifications

To succeed in this role, you'll need:

• A minimum of three years' experience in a successful customer environment/position.
• Experience with manufacturing or electrical industry required; experience in Data Centers and extensive product knowledge is a plus, but not required.
• Experience collaborating with sales required; exposure to Salesforce preferred.
• Strong organizational and time management skills, close attention to detail, and the ability to effectively handle multiple priorities.
• Ability to work in a high-volume, fast-paced environment.
• Strong computer skills, proficient with word processing, spreadsheet, and presentation software, email, and meeting management software.
• Ability to use the internet and web-based resources efficiently and effectively.
• Proficiency with mainframe order entry application, with demonstrated ability to type 50 w.p.m. with 100% accuracy.
• Highly collaborative and able to work in a team-based environment.
• Exceptional customer service skills and a strong customer orientation.
• Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organization.
• Ability to give and receive detailed/complex information in an understandable way.
• Presentation and training experience is a plus.

Skills and Competencies

To excel in this role, you'll need to possess:

• Strong analytical skills and the ability to identify trends and establish proactive corrective actions.
• Excellent problem-solving skills, with the ability to think critically and creatively.
• Strong communication and interpersonal skills, with the ability to build strong relationships with customers, sales staff, distribution, purchasing, manufacturing, and marketing teams.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage time effectively.
• Ability to work independently and as part of a team, with a strong focus on collaboration and communication.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to:

• Comprehensive training programs, including onboarding, product knowledge, and customer service skills.
• Opportunities for career advancement, with a clear path for progression to senior roles.
• A collaborative and supportive work environment, with a focus on teamwork and communication.
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.

Work Environment and Company Culture

As a remote Customer Service Representative, you'll have the flexibility to work from home, with a dedicated workspace and the latest technology to support your success. Our company culture is built on a foundation of:

• Collaboration and teamwork, with a focus on open communication and mutual support.
• Innovation and creativity, with a commitment to pushing the boundaries of what's possible.
• Customer-centricity, with a focus on delivering exceptional experiences that exceed expectations.
• Diversity and inclusion, with a commitment to creating a workplace that's welcoming and inclusive for all employees.

Compensation, Perks, and Benefits

As a Customer Service Representative, you'll enjoy a competitive salary range of $38,000 - $48,000, depending on experience. You'll also have access to a comprehensive benefits package, including:

• Comprehensive medical, dental, and vision coverage.
• A high employer 401K match.
• Above-benchmark paid maternity and parental leave.
• Paid time off to volunteer.
• An active/growing Employee Resource Group network.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our team as a Customer Service Representative in our Data Power & Control Division. Apply for this job