Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL

Join arenaflex, a leading healthcare company, in building an Inbound Pharmacy Service team to support specialty patients in need of life-sustaining medications. As a Customer Service Representative, you will play a vital role in ensuring timely delivery of medications to patients while providing exceptional customer service with empathy and resolving their questions on the first call.

About arenaflex

arenaflex is a healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. With a high-energy culture and a passion for providing excellent customer service, we are committed to making healthcare more personal, convenient, and affordable.

Job Summary

We are seeking experienced Customer Service Representatives to work in our inbound call center in overnight shifts, Monday through Sunday, 9:00pm EST to 9:00am EST. As a Customer Service Representative, you will be responsible for handling prescription refills, order status, and insurance coverage, while providing exceptional customer service to our patients. If you have a passion for helping others, strong computer skills, and a minimum of 12 months of customer service experience, we encourage you to apply.

Key Responsibilities

* Handle a high volume of customer calls, resolving issues and answering questions in a timely and professional manner

• Provide exceptional customer service with empathy, resolving patient concerns and questions on the first call
• Process prescription refills, order status, and insurance coverage
• Utilize computer systems to access patient information and resolve issues
• Collaborate with team members to ensure seamless communication and resolution of patient concerns
• Meet or exceed performance metrics and quality standards

Essential Qualifications

* 1+ year of customer service experience

• 6+ months of high call center experience working in Windows, Microsoft, or another application
• Must live within 75 miles of Mount Prospect, IL
• Verifiable High School Diploma, GED, or equivalent experience

Preferred Qualifications

* 6+ months of experience handling and resolving a high volume of complex customer needs over the phone

• Healthcare work experience and familiarity with benefits, insurance, prescriptions

Skills and Competencies

* Strong communication and interpersonal skills

• Ability to work in a fast-paced, metric environment
• Proficiency in computer systems and software applications
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

* CVS Health provides training and knowledge to set you up for success

• Incredible advancement opportunities to grow within the pharmacy or move to another role within arenaflex
• Opportunities for professional development and growth
• Collaborative and supportive work environment

Work Environment and Company Culture

* arenaflex is an affirmative action employer and an equal opportunity employer

• We strive to promote and sustain a culture of diversity, inclusion, and belonging every day
• Our high-energy culture is passionate about providing excellent customer service with empathy
• Collaborative and supportive work environment

Compensation, Perks, and Benefits

* Competitive pay range: $17.02 - $27.16 per hour

• Opportunities for advancement and career growth
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements, including remote work options

Training Schedule

* Monday through Friday, 9:00am EST to 5:00pm EST

• Schedule availability: Monday through Sunday, 9:00pm EST to 9:00am EST

COVID-19 Vaccination Requirement

* CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

How to Apply

If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. Apply Now! Apply for this job