Experienced Overnight Call Center Customer Service Representative – Multicultural Communication Support

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a key member of our call center team, you'll play a vital role in connecting clients with interpreters and providing top-notch support in a dynamic, multicultural environment. If you're a customer service enthusiast with a passion for helping others, we want to hear from you!

About arenaflex

arenaflex is a leading provider of language-based services, founded in 1991 by Laura K.T. Schriver. With over 240 employees and a network of more than 3,000 Independently Contracted global Linguists, we fulfill the multicultural communication needs of more than 2,000 clients worldwide, in over 230 languages, across virtually every industry segment. Our commitment to employee development and advancement opportunities has earned us a reputation as a premier employer in the industry.

The Role

As an Overnight Call Center Customer Service Representative, you'll be responsible for:

• Assisting clients by gathering accurate information and connecting them with an Interpreter over the phone
• Handling high volume calls pleasantly and efficiently
• Providing exceptional customer service that exceeds client expectations
• Maintaining confidentiality of sensitive information
• Collaborating with our team to ensure seamless communication and support

Requirements

* A personal computer with working camera and internet connection (required for remote work during the Covid-19 pandemic)

• Ability to deliver a highly satisfying customer experience
• Strong computer skills and ability to learn new software
• Ability to keep sensitive information confidential
• Multi-language capability is not required

Qualifications

* High school diploma or equivalent

• Proven success in a previous customer service/call center position
• Ability to work remotely in emergency situations

What We Offer

* A competitive benefits package, including Medical, Dental, Vision, 401k with partial match, and other employer-covered benefits

• Opportunities for career growth and advancement
• A dynamic, multicultural work environment with a casual and friendly atmosphere
• A generous 401k match for qualifying employees
• A commitment to employee development and training

Work Environment and Company Culture

At arenaflex, we value diversity, equity, and inclusion. Our mission is to create a workplace where everyone feels welcome, respected, and empowered to succeed. We're committed to providing a safe and healthy work environment, with ample free parking and beautiful landscaping. Our Horsham office is conveniently located near the PA Turnpike, making it easy to get to and from work.

Compensation and Perks

* Competitive salary and benefits package

• Opportunities for career growth and advancement
• A dynamic, multicultural work environment with a casual and friendly atmosphere
• Generous 401k match for qualifying employees
• Access to ongoing training and development opportunities

How to Apply

If you're a motivated and customer-focused individual with a passion for helping others, we want to hear from you! Please submit your application through our website, and we'll be in touch to schedule an interview.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EEO IS THE LAW

Note

Please note that we are currently working remotely during the Covid-19 pandemic. We anticipate a partial return to the Horsham office when the Covid-19 pandemic subsides. Proof of vaccination is required for this position, as arenaflex is a government contractor and subject to the vaccine mandate signed into law by the President of the United States. Apply Job! Apply for this job