Experienced Customer Experience Concierge, Centurion Lounge – DCA

Join arenaflex, a global and diverse community of colleagues, and become part of a team that's committed to delivering the world's best customer experience every day. At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. That's why we're dedicated to creating a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally. As a Customer Experience Concierge at the arenaflex Centurion Lounge in DCA Airport, you'll be the face of arenaflex to our customers, acting as an ambassador of the brand and delivering superior service to our best Card Members.

About arenaflex

arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to excellence. We're a diverse and inclusive community of colleagues who share a passion for delivering the world's best customer experience every day. Our company values are built on a powerful backing promise to provide exceptional service, integrity, and a sense of belonging to every colleague and customer.

The Role of the Customer Experience Concierge

As a Customer Experience Concierge at the arenaflex Centurion Lounge, you'll be responsible for delivering extraordinary service to our best Card Members in a customer-facing environment. You'll be the first point of contact for our customers, welcoming them and providing access to the lounge, and taking ownership of their experience from beginning to end. Your goal will be to create innovative ways to resolve customers' issues or concerns, ultimately making loyal enthusiasts out of them.

Key Responsibilities

* Welcome and provide access to our Card Members upon arrival at reception

• Be accountable and take ownership of the customer's experience from beginning to end
• Create innovative ways to resolve customers' issues or concerns to win their brand loyalty
• Employ the Customer First philosophy in meeting customers' needs and expectations
• Provide concierge and lifestyle recommendations
• Provide travel consultation and minimal reservation assistance
• Accommodate needs of our Card Members by partnering with our food and beverage lounge partners

Lounge Hours of Operation

The lounge is open from 5:00 am – 9:00 pm, Sunday to Friday, and 5:00 am – 7:00 pm on Saturday. Hours are subject to change due to business need.

Qualifications

A successful candidate will possess the following qualifications:

• Minimum of 1 year recent experience servicing premium customers
• Airline, lounge, or travel industry experience is preferred (travel reservation experience a plus)
• Passion for servicing customers with proactive solutions
• Exceptional communication skills, delighting the customer with every single interaction
• The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
• Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
• The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
• Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
• Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
• Ability to utilize and switch from multiple technology platforms with ease
• Adapt to an ever-changing environment and being resilient
• Ability to work flexible shifts, including nights, weekends, and holidays, is essential
• Light to moderate lifting may be required for certain job tasks

Salary and Benefits

The salary range for this position is $20.00 to $22.12 hourly, plus bonus and benefits. arenaflex offers a comprehensive benefits package, including:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Work Environment and Company Culture

arenaflex is committed to creating a work environment that's inclusive, diverse, and supportive of every colleague's well-being. Our company culture is built on a powerful backing promise to provide exceptional service, integrity, and a sense of belonging to every colleague and customer. We're proud to offer a range of benefits and programs that support our colleagues' physical, financial, and mental health, including flexible working arrangements, paid parental leave, and access to global on-site wellness centers.

How to Apply

If you're passionate about delivering exceptional customer service and want to join a global and diverse community of colleagues, apply now to become a Customer Experience Concierge at the arenaflex Centurion Lounge in DCA Airport. Apply for this job