Experienced Customer Service Manager for arenaflex Rentals

At arenaflex, we're revolutionizing the way people experience travel and hospitality. As a leading provider of furnished housing, we're committed to delivering exceptional customer service and creating unforgettable experiences for our guests. We're seeking a highly motivated and customer-focused individual to join our team as a part-time Customer Service Manager for arenaflex Rentals.

About arenaflex

arenaflex is a dynamic and innovative company that's changing the face of hospitality. With a growing presence in Milwaukee and Chicago, we offer fully furnished apartments on a nightly to monthly basis, advertised on popular platforms like Airbnb, Vrbo, and Booking.com. Our team is passionate about delivering exceptional customer service and creating memorable experiences for our guests.

Job Summary

As a Customer Service Manager for arenaflex Rentals, you'll be responsible for providing top-notch customer service to our guests, ensuring their stay with us is nothing short of exceptional. You'll be the first point of contact for our guests, handling their inquiries, resolving issues, and exceeding their expectations. You'll also be responsible for coordinating operational needs with our staff, managing property listings, and analyzing guest reviews to drive continuous improvement.

Responsibilities

* Provide exceptional customer service to arenaflex guests, responding to their inquiries, resolving issues, and exceeding their expectations

• Conduct guest screening to ensure safety and security, complying with arenaflex and property partner requirements
• Provide booking suggestions, make alterations, and manage all guest reservations using our digital communication systems
• Use our digital communication systems to manage guest communications, including messages, emails, calls, texts, and more
• Respond to guest communications and address concerns in a timely, friendly, and efficient manner
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction
• Troubleshoot maintenance and technology issues, lockouts, and other guest issues
• Coordinate operational needs with arenaflex staff, including scheduling repairs and maintenance, coordinating with guests, staff, property partners, vendors, and other stakeholders
• Work closely with our Field Team to schedule turnovers and other tasks
• Serve as a point of contact for property partner communications
• Manage listing marketing and make revisions as needed
• Analyze guest reviews to determine opportunities for improvement
• Manage social media and periodic public relations activities

Essential Qualifications

* 2+ years of experience in customer service, hospitality, or a related field

• College diploma or equivalent
• Ability to pass a background check
• 2-3 references from past or current supervisors
• Reliable smartphone, computer, and high-speed wifi connection at all times
• Ability to respond to any message in 5 minutes or less
• Strong organizational and time-management skills
• Strong multi-tasking skills
• Excellent communication skills, both written and verbal
• Positive attitude and exceptional customer service presence

Preferred Qualifications

* Experience working in the hospitality industry, particularly with short-term rentals

• Familiarity with digital communication systems and software
• Proficiency in spreadsheets, word documents, and similar operational software
• Ability to work independently as well as part of a team
• Strong analytical and problem-solving skills
• Ability to work a flexible schedule, including weekends and holidays

Work Environment and Culture

* arenaflex is a remote-friendly company, offering the flexibility to work from anywhere

• Our team is passionate about delivering exceptional customer service and creating memorable experiences for our guests
• We're committed to continuous learning and professional development, offering opportunities for growth and advancement
• We value diversity, equity, and inclusion, and strive to create a workplace that's welcoming and inclusive for all

Compensation and Benefits

* Competitive hourly rate of $20.00 per hour

• Flexible schedule, including evenings and weekends
• Opportunity to work a part-time schedule, with the potential for additional hours as the company grows
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities and training

How to Apply

If you're a motivated and customer-focused individual with a passion for hospitality, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.

Application Requirements

* Required: Do you have a reliable smartphone that can download apps, and a laptop that can run dozens of browser tabs simultaneously?

• Required: Do you have availability from 1pm-5pm CST Wednesday through Sunday?

Experience

* Customer service: 2 years (Required)

Work Location

* Remote

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