Experienced Customer Service Operations Supervisor – Remote Patient Access Support Team

At arenaflex, we're committed to delivering exceptional patient experiences through our innovative customer service solutions. As a key member of our team, the Customer Service Operations Supervisor will play a vital role in overseeing the daily operations of our inbound and outbound patient access support team, ensuring seamless interactions with patients, clients, and internal stakeholders.

About arenaflex

arenaflex is a leading healthcare solutions provider dedicated to improving patient outcomes and enhancing the overall healthcare experience. With a strong focus on innovation, inclusivity, and mission-driven values, we strive to create a work environment that fosters growth, collaboration, and mutual respect. Our team is passionate about delivering exceptional customer service, and we're seeking a talented leader to join our ranks.

Key Responsibilities

As a Customer Service Operations Supervisor, you will be responsible for:

• Collaboratively overseeing daily operations for an inbound and outbound patient access support team of 70+ team members, ensuring seamless interactions with patients, clients, and internal stakeholders.
• Maintaining development/training goals for team members in a 100% remote setting, fostering a culture of continuous learning and growth.
• Creating and maintaining Standard Operating Procedures and work instructions specific to the program, ensuring compliance and efficiency.
• Conducting weekly, monthly, and quarterly reviews of program metrics and reporting out results to senior leadership, driving data-driven decision-making.
• Testing, solving, and approving program changes, including those related to Information Technology, platform upgrades, and modifications to program business rules.
• Handling creation, editing, and approval of employee timecards, as well as other standard HR responsibilities as a people leader.
• Conducting development-based biweekly/monthly/quarterly 1x1s with team members, providing effective coaching and feedback on performance improvement and goal setting.
• Collaborating with internal business partners to provide effective responses and resolutions to complex program-related issues.
• Effectively managing time and independently prioritizing work responsibilities to meet key deadlines as assigned by manager.
• Maintaining daily contact with client/3rd party partners, leveraging excellent verbal and written communication skills.

Qualifications

To succeed in this role, you will need:

• A Bachelor's degree or equivalent work experience.
• 3-5 years of experience in a related field, preferably with management experience.
• Strong communication and presentation skills, with the ability to effectively interact with diverse stakeholders.
• A commitment to the continued development of oneself and team members, fostering a culture of growth and collaboration.

Training and Work Schedules

Your new hire training will take place 8:00am-5:00pm CST, with mandatory attendance required. This position is full-time (40 hours/week), with flexibility to work any of our shift schedules during normal business hours of Monday-Friday, 7:00am-7:00pm CST.

Remote Work Details

As a remote employee, you will be responsible for providing a dedicated, quiet, private, distraction-free environment with access to high-speed internet. arenaflex will provide the computer, technology, and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet, meeting the following requirements:

• Maintaining a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location.
• Download speed of 15Mbps (megabyte per second).
• Upload speed of 5Mbps (megabyte per second).
• Ping Rate Maximum of 30ms (milliseconds).
• Hardwired to the router.
• Surge protector with Network Line Protection for CAH issued equipment.

Compensation and Benefits

arenaflex offers a competitive salary range of $65,500 - $93,550, with opportunities for growth and advancement. Our benefits package includes:

• Medical, dental, and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before pay day with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.

Application and Selection Process

If you're passionate about delivering exceptional customer service and leading a high-performing team, we encourage you to apply. Please submit your application as soon as possible, as the application window is anticipated to close on 02/11/2025. arenaflex is an Equal Opportunity/Affirmative Action employer, committed to creating an inclusive workplace that values diversity of thought, experience, and background. Apply Job! Apply for this job