Experienced Customer Service & Sales Assistant – Retail Operations Support

At arenaflex, we're passionate about delivering exceptional customer experiences and driving business growth through innovative retail solutions. As a key member of our team, you'll have the opportunity to develop your skills, build lasting relationships with customers, and contribute to the success of our dynamic retail operations.

About arenaflex

arenaflex is a leading provider of retail services, dedicated to empowering students, faculty, staff, alumni, and visitors with a world-class shopping experience. Our flagship store, located on the Ithaca campus, is a hub of activity, offering a wide range of products and services that cater to diverse needs. With a strong commitment to customer satisfaction, we strive to create a welcoming and inclusive environment that fosters a sense of community and belonging.

Job Summary

We're seeking experienced customer service and sales assistants to join our team on a part-time/casual basis (19 hours per week or less). As a key member of our retail operations team, you'll be responsible for delivering exceptional customer experiences, driving sales growth, and supporting the overall success of our business. If you're a motivated and customer-focused individual with a passion for retail, we encourage you to apply.

Key Responsibilities

* Sales and Service: Greet and welcome customers, demonstrating active selling techniques, providing product information and guidance, and ensuring a high-quality customer service experience.

• Visual Merchandising: Assist in maintaining the appearance of the sales floor, setting up seasonal promotions/visual displays, and regularly monitor assigned areas for product restocking and recovery.
• Point of Sale Support: Operate cash registers, assist customers with check-out, and execute appropriate cash handling procedures.
• Inventory & Order Fulfillment Support: Help receive and process incoming merchandise, assist with special orders and store-to-store shipping requests, and possibly handle seasonal perishable goods.
• Customer Care: Support the digital and in-store shopping experience by assisting with responding to customer inquiries.

We Value Your Ability to:

* Drive a positive customer experience by building relationships, sharing product knowledge, and providing solutions to our customer's needs.

• Greet and welcome customers into the department.
• Work successfully as part of a team.
• Be dependable in your attendance & punctuality as well as flexible in your schedule based on business needs.
• Demonstrate excellent communication skills.

Essential Qualifications

* Pleasant personality and excellent customer service skills.

• Moderate computer/systems competency.
• Excellent oral and written communication skills.
• Ability to occasionally climb ladders.
• Ability to lift and/or move up to 50 pounds as needed.
• Ability to stand for long periods of time.

Preferred Qualifications

* Prior retail sales experience.

• Familiarity with Cornell University's campus and community.

What We Offer

* Competitive hourly rate starting at $16.25.

• Variable schedule based on availability, business needs, and work performance.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative retail solutions. We offer a range of benefits and programs to support your well-being, including employee wellness, workshops, childcare and adoption assistance, parental leave, and flexible work options.

Compensation, Perks, and Benefits

* Competitive hourly rate starting at $16.25.

• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Employee wellness programs and workshops.
• Childcare and adoption assistance.
• Parental leave and flexible work options.

How to Apply

If you're a motivated and customer-focused individual with a passion for retail, we encourage you to apply. Please submit your application, including a resume/CV and cover letter, through our online portal. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that values diversity, equity, and inclusion. If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, please contact our Office of Institutional Equity and Title IX at (607) 255-2242 or [email protected].

Notice to Applicants

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at arenaflex as well as some of your rights and responsibilities as an applicant. Apply for this job