Experienced Full Stack Customer Service Representative – Work from Home in Tennessee at arenaflex

At arenaflex, we're not just a global leader in communications and technology – we're a team of passionate individuals dedicated to delivering exceptional customer experiences. As a Work from Home Customer Service Representative, you'll be the voice of arenaflex, connecting with customers from the comfort of your own home. If you're ready to redefine customer service and drive meaningful connections, we want to hear from you!

About arenaflex

arenaflex is a global leader in communications and technology, with a rich history of innovation and customer-centricity. We're committed to delivering the latest technology, services, and offers to our customers, and we're looking for talented individuals like you to join our team. As a Work from Home Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.

Your Opportunity to Make an Impact

As a Work from Home Customer Service Representative, you'll be responsible for handling customer service calls ranging from billing and payments to plan changes and upgrades. You'll use your creative problem-solving skills to address complex customer questions and concerns, while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.

Your Day-to-Day Will Look Like This

* You'll instill confidence and loyalty in the customers you interact with through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.

• You'll resolve complex customer issues, virtually, using various tools and resources, along with quick access to engage with your manager or support team for assistance.
• You'll be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services.
• When issues arise, you'll step in to perform basic troubleshooting on both products and services.
• In this full-time Work from Home position (40 hours/week), you'll work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.

What You Can Look Forward to

Our Customer Service Representatives earn between $15.54 - $17.36 hourly + additional compensation up to $3,000 if all sales goals and performance expectations are met. With these great opportunities, our top sellers earn $72,114 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits, including:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time off and holidays (With some exceptions, bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company-designated holidays and additional PTO (based on bargaining group to which you are hired.
• Sick leave
• Paid Parental Leave
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone

What We're Looking For

* Call center or customer service experience

• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.

Work From Home Requirements

* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)

• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Possibilities are Limitless with arenaflex

You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!

Join Our Team Today!

Apply now and take the first step towards a rewarding career with arenaflex! Apply Job!

Expected Salary:

$15.54 - $17.36 hourly + additional compensation up to $3,000 if all sales goals and performance expectations are met.

Location:

Tennessee

Work from Home Opportunity:

Yes

Job Type:

Full-time

Experience:

1-2 years of call center or customer service experience

Education:

High school diploma or equivalent

Skills:

* Excellent communication and problem-solving skills

• Ability to work in a fast-paced environment
• Strong knowledge of arenaflex's products and services
• Ability to navigate multiple tools and systems
• Strong customer service skills
• Ability to work independently and as part of a team

Certifications:

* None required

Benefits:

* Medical/Dental/Vision coverage

• 401(k) plan
• Tuition reimbursement program
• Paid Time off and holidays
• Sick leave
• Paid Parental Leave
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone

Work Environment:

* Work from home opportunity

• Flexible schedule
• Opportunity to work independently and as part of a team

Career Growth Opportunities:

* Training on the latest technology, devices, and our entire lineup of products, services, and promotions

• Opportunity to round out your experience and advance in your career

How to Apply:

Apply now and take the first step towards a rewarding career with arenaflex! Apply Job! Apply for this job