Experienced Senior Statistics Architect – Voice of the Customer Method Transformation and Innovation

At arenaflex, we're committed to creating an inclusive and supportive work environment where every individual feels valued, heard, and empowered to contribute to our organization's success. As a Senior Statistics Architect, you'll play a critical role in transforming and innovating our Voice of the Customer (VOC) method, driving business growth, and delivering exceptional customer experiences.

Join the arenaflex Crew and Lead the Way Together

With over 5 million surveys received from clients each year across the consumer, business, and service provider sectors, our Customer Listening Team is responsible for implementing the Stop-to-Give-Up Voice of the Customer technique. This technique involves designing and programming customer experience surveys, including 40+ studies translated into over 10 languages and deployed in more than 20 countries. As a Senior Statistics Architect, you'll work closely with product and process owners, subject matter experts from Qualtrics, and the Agile team in Technology to drive innovation and transformation.

Key Responsibilities:

* Collaborate with utility teams to outline, build, and capture business needs

• Develop in-depth knowledge of Voice of the Customer methods and leverage them to inform and transform data within the Cornerstone Large Data Platform
• Design and build robust data model architecture to support efficient data processing and standardized metric definitions
• Deliver big data and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring high-quality and accuracy through intensive testing at various and use case levels
• Provide guidance to improve competencies to drive efficiency in computing programs using massive data ecosystems
• Power customer tale evaluation & elaboration, design and development of software programs, checking out & builds automation tools
• Proactively identify and automate repetitive tasks to improve best and efficiency
• Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique

Essential Qualifications:

* Hands-on experience with Hive/Hadoop, Pyspark, Python, Shell Scripting languages, development life cycle management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years

• Ability to collaborate actively with dating managers/product owners to expertise functional requirements and convert them into technical deliverables
• Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups

Preferred Qualifications:

* Experience with data visualization tools and techniques

• Knowledge of cloud-based data platforms and big data technologies
• Familiarity with data governance and data quality best practices
• Experience with data storytelling and communication

arenaflex: A Leader in Employee Well-being and Development

We prioritize our colleagues' and their loved ones' holistic well-being, ensuring their physical, financial, and intellectual health throughout their career journey. Our benefits include:

• Competitive base salaries
• Bonus incentives
• Support for economic-well-being and retirement
• Flexible working model with hybrid, onsite, or digital preparations depending on position and business needs
• Generous paid parental leave policies (depending on your location)
• Free access to international on-site online wellness facilities staffed with nurses and doctors (depending on location)
• Free and confidential counseling aid through our Wholesome Minds application
• Career development and education opportunities

Join the arenaflex Team Today!

If you're passionate about driving business growth, delivering exceptional customer experiences, and working in a dynamic and inclusive environment, we encourage you to apply for this exciting opportunity. Don't miss the chance to join our crew and lead the way together! Apply Now! Apply for this job