Experienced Customer Service Representative – Rehab Services – arenaflex Babcock Ranch

At arenaflex, we're dedicated to delivering exceptional healthcare services to our patients, and we're seeking a highly skilled and compassionate Customer Service Representative to join our team at arenaflex Babcock Ranch. As a key member of our Rehab Services department, you'll play a vital role in providing outstanding customer service, ensuring seamless patient experiences, and driving business growth.

About arenaflex

arenaflex is a leading healthcare organization committed to delivering high-quality patient care, innovative medical solutions, and exceptional customer experiences. Our team of dedicated professionals shares a passion for making a difference in the lives of our patients and their families. With a strong focus on work-life balance, career growth, and employee well-being, arenaflex offers a supportive and inclusive work environment that fosters collaboration, creativity, and innovation.

Job Summary

As a Customer Service Representative at arenaflex Babcock Ranch, you'll be responsible for providing top-notch customer service to patients, families, and healthcare professionals. Your primary duties will include:

• Handling patient inquiries, concerns, and feedback via phone, email, and in-person interactions
• Scheduling patient appointments, managing waitlists, and ensuring timely communication with patients and healthcare providers
• Verifying patient insurance coverage, authorizations, and pre-certifications
• Processing patient charges, initial collections, and preparing accurate billing
• Maintaining accurate and up-to-date medical records
• Managing business services for workers' compensation, commercial carriers, employee health, and corporate accounts
• Collaborating with healthcare teams to resolve patient issues and concerns
• Adhering to arenaflex policies, procedures, and regulatory requirements

Requirements

To succeed in this role, you'll need:

• High School Diploma or Equivalent: Required
• Less than 1 Year of Experience: Required in Clerical/Administrative roles, with a preference for experience in Insurance or Customer Service
• State of Florida Licensure: Not Required
• Certifications/Registration: Basic Life Support (BLS) may be required at some locations within 90 days of hire

Preferred Qualifications

* 1-2 years of prior experience in a healthcare setting, preferably in a customer service or administrative role

• Strong knowledge of insurance verification, authorization, and pre-certification processes
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities
• Proficiency in electronic medical records (EMRs) and practice management systems (PMS)

Work Environment and Culture

As a Customer Service Representative at arenaflex Babcock Ranch, you'll enjoy:

• A supportive and inclusive work environment that values diversity, equity, and inclusion
• Opportunities for career growth and professional development
• Competitive salary and benefits package, including up to 5% retirement match and college tuition reimbursement after a year with arenaflex
• Flexible scheduling, including Monday-Friday shifts with occasional evenings, weekends, and holidays
• Access to ongoing training, education, and resources to enhance your skills and knowledge

Compensation and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Hourly rate: $15.64 - $18.75
• Comprehensive health insurance, including medical, dental, and vision coverage
• Retirement plan with up to 5% match
• College tuition reimbursement after a year with arenaflex
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for professional development and career advancement

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to welcoming you to the arenaflex team! Apply for this job