Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex

Are you passionate about delivering exceptional customer experiences and navigating the fast-paced world of live events? Do you thrive in a dynamic environment where no two days are ever the same? Look no further than arenaflex, a leading player in the ticketing industry, where we're seeking a highly skilled and motivated Customer Service Associate to join our team.

About arenaflex

arenaflex is a cutting-edge ticketing platform that connects buyers and sellers of live event tickets. Our mission is to provide a seamless and enjoyable experience for our customers, while also ensuring that our sellers receive the best possible service. With a strong focus on innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in the ticketing industry.

The Opportunity

As a Customer Service Associate at arenaflex, you'll play a critical role in managing transactions and relationships with our valued sellers and customers. You'll be the first point of contact for many of our customers, and your exceptional communication skills, attention to detail, and problem-solving abilities will be essential in providing elite service to both our sellers and customers.

Your Journey as a Customer Service Associate

As you progress through your first 30, 90, and 180 days with arenaflex, you can expect the following milestones:

Seller Operations Associate (30 days in)

* Complete new hire orientation and gain a deep understanding of how arenaflex operates and the live event industry

• Learn about ticket marketplaces and how you'll contribute to providing great experiences for our customers
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems

Seller Operations Associate (60 days in)

* Investigate instances where customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively

• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities
• Navigate order queue and determine what requires attention to provide real-time assistance

Seller Operations Associate (90 days in)

* Play an active role in continued learnings to advance skill sets necessary for individual and team goals

• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers

What You'll Bring

* Outstanding communication, attention to detail, and organizational skills

• Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
• Interest in live event space and an eager-to-learn attitude

Work Environment and Schedule

* Office Location: Coppell, TX

• Work Schedule:

+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office. + Hybrid model, not fully remote. 3 days in-office and 2 days at home. + Hours: - 1:30pm-10:00pm, with Tuesday/Wednesday off - 1:30pm-10:00pm, with Wednesday/Thursday off

Compensation and Benefits

* $40,000 base salary with overtime eligibility

• Bi-annual bonuses
• Annual equity grant
• Overtime eligibility for any hours worked over 40/week

Why Join arenaflex?

* Be part of a dynamic and innovative team that's pushing the boundaries of the ticketing industry

• Enjoy a hybrid work schedule that offers flexibility and work-life balance
• Develop your skills and advance your career in a supportive and collaborative environment
• Participate in ongoing training and professional development opportunities
• Enjoy a comprehensive benefits package, including health insurance, retirement plan, and paid time off

How to Apply

If you're a motivated and customer-focused individual who is passionate about live events and ticketing, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Disability Accommodation

arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please notify us in advance.

E-Verify

arenaflex participates in the E-Verify program to verify the employment eligibility of all new hires. Apply for this job