Experienced Full Stack Customer Service Agent – Automotive Dealer Support

At arenaflex, we're on a mission to deliver extraordinary experiences by leading with humility, embracing everyone, sweating the details, and making the impossible possible. As a remote Customer Service Agent – Automotive Dealer Support, you'll be an integral part of our team, providing top-notch service to automotive dealerships and helping them resolve their orders and issues.

About the Role:

We're looking for a highly motivated and customer-focused individual to join our team as a remote Customer Service Agent – Automotive Dealer Support. As a key member of our team, you'll be responsible for providing exceptional service to our clients, using your computer skills to research and resolve requests, and working closely with our team to ensure timely and accurate solutions.

What You'll Do:

* Provide fantastic service over the phone, using your excellent communication and problem-solving skills to resolve customer issues

• Use your computer skills to:

+ Research requests related to profile assistance + Track vehicle shipments and vehicle orders + Assist with car warranties + Escalate critical orders + Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails, and other communications as needed)

• Keep a positive and upbeat attitude, even in challenging situations
• Work closely with our team to ensure seamless communication and resolution of customer issues

Questions Before You Apply?

If you have any questions or concerns about the role or the application process, please don't hesitate to reach out to our Talent Acquisition Specialist. You can live chat with us on our website (careers.arenaflex.com) or email us at [[email protected]](mailto:[email protected]).

Skills for Success:

To succeed in this role, you'll need:

• Computer, typing, and phone skills
• The ability to speak and type proficiently at the same time
• Strong problem-solving skills, with the ability to act as a consultant and resolve customer issues
• A solid work ethic, with the ability to meet deadlines
• Excellent organizational and interpersonal skills, with a strong attention to detail
• High school diploma or equivalent
• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers)
• Availability to work during the hours listed below (must be able to stick to the schedule reliably, as some queues are time-sensitive)

Schedule:

* Training (requires 100% attendance): + First five weeks – instructor-led: 8 hours/day, between 8 a.m. and 5:30 p.m. Eastern time, Monday-Friday + Next four weeks – hands-on calls: scheduled during hours of operation, between 8 a.m. and 8 p.m. Eastern time, Monday-Friday

• Work schedule:

+ Able to work shifts between 8 a.m. and 8 p.m. Eastern time, Monday-Friday + No weekends!

Nice to Have:

* Degree in a relevant or related field

• Experience in the automotive industry

Remote Work Requirements:

* Michigan resident

• High-speed internet access at home that you can connect to via Ethernet or landline
• Secluded and distraction-free work environment

The Remote Experience:

At arenaflex, we're committed to providing a flexible and supportive work environment that allows you to thrive from the comfort of your own home. Check out our video to get a glimpse of what it's like to work for us remotely and how our home office setup helps you stay focused.

Why arenaflex?

At arenaflex, we believe that your employment is more than just a paycheck. It's the combination of competitive pay, health benefits, and other benefits that we provide – your total compensation package. Here are just a few reasons why you'll love working for us:

Health & Wellness Benefits:

+ Medical and prescription coverage, including free annual physicals + Dental and vision insurance + Paid time off + Associate wellness program (earn a reward for getting your annual wellness checkup) + Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits:

+ 401(k) with match + Flexible spending account + Life insurance + Short- and long-term disability insurance

Benefits to Make Your Life Easier:

+ Teladoc: free online access to doctors 24/7 + 24/7 nurse help desk + Patient advocacy: free 24/7 help with benefit questions and claims issues + Family, financial, and estate guidance (will) services

About arenaflex:

Our mission is to deliver extraordinary experiences by leading with humility, embracing everyone, sweating the details, and making the impossible possible. We're committed to creating a work environment that's inclusive, caring, and respectful, where everyone feels valued and supported.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and promotes an inclusive, caring, and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Reasonable Accommodations:

If you need reasonable accommodation to participate in the application or interview process, please contact our Talent Acquisition Specialist at [[email protected]](mailto:[email protected]).

Apply Now:

If you're passionate about delivering exceptional customer service and want to join a dynamic team that's committed to making a difference, apply now! Apply for this job