Experienced Customer Experience Concierge - Centurion Lounge Ambassador

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our Card Members' expectations. As a Customer Experience Concierge within the Centurion Lounge, you'll be the face of arenaflex, providing personalized service and support to our most valued customers. If you're passionate about delivering extraordinary service, have a passion for travel, and thrive in a fast-paced environment, we invite you to join our team.

About arenaflex

arenaflex is a global leader in the financial services industry, dedicated to providing innovative products and services that empower our customers to achieve their goals. With a rich history of innovation and a commitment to excellence, we've built a diverse community of colleagues who share our passion for delivering exceptional customer experiences. As a member of our team, you'll have the opportunity to learn and grow with us, creating a career journey that's unique and meaningful to you.

Our Mission

At arenaflex, we're on a mission to become essential to our Card Members by providing differentiated products and services that exceed their expectations. Our Customer Experience Concierges play a critical role in achieving this mission, delivering personalized service and support that makes Membership come to life every day.

Key Responsibilities

As a Customer Experience Concierge, you'll be responsible for:

• Welcoming and providing access to Card Members upon arrival at reception
• Being accountable and taking ownership of the customer's experience from beginning to end
• Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
• Employing the Customer First philosophy in meeting customers' needs and expectations
• Providing concierge and lifestyle recommendations
• Providing travel consultation and minimal reservation assistance
• Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners

Lounge Hours of Operation

The Centurion Lounge is open from 05:00 AM – 11:00 PM, Monday – Sunday. Hours are subject to change due to business need.

Qualifications

To be successful in this role, you'll need:

• A minimum of 1 year recent experience servicing premium customers
• Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)
• Passion for servicing customers with proactive solutions
• Exceptional communication skills, delighting the customer with every single interaction
• The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
• Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
• The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
• Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
• Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
• Ability to utilize and switch from multiple technology platforms with ease
• Adapt to an ever-changing environment and being resilient
• Ability to work flexible shifts, including nights, weekends, and holidays
• Light to moderate lifting may be required for certain job tasks

Benefits and Perks

As a member of our team, you'll enjoy a range of benefits and perks, including:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Work Environment and Culture

As a Customer Experience Concierge, you'll work in a fast-paced, dynamic environment that's always evolving. Our Centurion Lounge is a hub of activity, with Card Members from all over the world coming to experience the best of arenaflex. You'll be part of a close-knit team that's passionate about delivering exceptional customer experiences, and you'll have the opportunity to learn and grow with us.

Compensation and Benefits

The hourly pay range for this role is $20.00 to $22.12, with bonus and benefits included. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a passion for travel, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Amex Flex

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees

Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment Eligibility

Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions. Apply for this job