Experienced External Support Engineer – Content Tools and Workflow Specialist at arenaflex
Join arenaflex, a leading innovator in the entertainment industry, as we seek an experienced External Support Engineer to bridge the gap between our content creation teams and the tools engineering team. As a key member of our team, you will be responsible for providing technical support, creating reference materials, and solving issues with tools and workflows to ensure seamless collaboration between teams.
About arenaflex
arenaflex is a global leader in the entertainment industry, revolutionizing the way people consume and interact with content. With a commitment to innovation and excellence, we strive to create an environment that fosters creativity, collaboration, and growth. Our team is passionate about delivering exceptional experiences, and we're looking for like-minded individuals to join our journey.
Key Responsibilities
As an External Support Engineer at arenaflex, you will be responsible for:
- Providing technical support to content/external teams in regards to use of content tools
- Creating reference materials and providing training to get external teams up to speed with the toolset
- Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
- Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA
- Advocating for tools, workflow improvements, and suggestions from external teams
- Partnering with other engineers to develop tools and processes that improve efficiency and quality
- Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
- Exemplifying reliability, accountability, and professionalism in all work-related interactions
Skills and Abilities
To succeed in this role, you will need:
- Ability to read and understand C# code
- Good written and verbal communication, including working with external partners
- Positive attitude and ability to receive and provide objective and constructive feedback
- Excellent organization skills
- Self-motivating; able to prioritize and manage numerous requests simultaneously
- Strong problem-solving skills and attention to detail
- Ability to work collaboratively with cross-functional teams
- Experience with Jira, Confluence, or other defect tracking software
- Familiarity with Unity 3D game and tool development
- Experience with iOS and Android mobile development
Education and Experience
We're looking for candidates with:
- Computer Science or related degree, or equivalent work experience
- Experience supporting a live service or tool environment
- Unity 3D game and tool development experience
- Experience with Jira, Confluence, or other defect tracking software
- iOS and Android mobile development experience
- 5 years' experience in delivering production-level code in a professional environment
Position Type/Expected Hours of Work
Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings, etc. during this time. We understand that flexibility is essential, and we're open to discussing alternative arrangements to ensure you can perform your duties effectively.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary and Benefits
At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000. In addition to a competitive salary, we offer a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- 401(k) matching program
- Flexible paid time off
- Professional development opportunities
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
How to Apply
If you're passionate about delivering exceptional experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this position. We can't wait to hear from you! Apply Now! Apply for this job