Customer Experience Ambassador - Platinum

Join arenaflex, a global leader in customer experience, and become part of a diverse community of colleagues who share a commitment to delivering exceptional service to our customers, communities, and each other. At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. That's why we're dedicated to creating a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally. As a Customer Experience Ambassador, you'll be the face of our company, creating positive interactions with our customers every day and helping them achieve their goals.

About arenaflex

arenaflex is a global leader in customer experience, with a rich history of innovation and a commitment to delivering exceptional service to our customers, communities, and each other. We're a diverse community of colleagues who share a passion for making a difference and a commitment to upholding our company values. Our powerful backing promise is to provide the world's best customer experience every day, and we're looking for talented individuals like you to join us on this journey.

Role & Responsibilities

As a Customer Experience Ambassador, you'll be responsible for delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment. You'll consult with customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of our products and services. Your goal will be to add value for our customers through unexpected relevant recommendations of product offers and benefit enrollments that deepen customer engagement and loyalty.

Key Responsibilities:

* Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment with a keen focus on driving a Customer First mentality

• Consult with customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of our products and services
• Add value for our customers through unexpected relevant recommendations of product offers and benefit enrollments that deepen customer engagement and loyalty
• Utilize your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand
• Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers
• Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
• Meet and exceed performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics

Minimum Qualifications:

* Strong written and communication skills to be able to converse effectively and naturally with our customers to deepen client relationships and drive satisfaction

• Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations
• Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call
• Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
• Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
• Driven to please by providing the ultimate experience for our customers on every interaction
• Timeliness and reliability

Preferred Skills:

* Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills

• Customer service and consultative sales environment experience preferred
• Passion for consultative sales, recommending products or solutions tailored to each customer
• Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end

Additional Requirements:

* Flexibility to work anytime between 6:00am - 2:00am, including weekends

• Hybrid Environment in Sunrise, Florida - on site expectation 3 days/week
• Workplace Flexibility: Full time. Shift flexibility requirements

Compensation and Benefits

We offer a competitive hourly pay range of $20.00 to $22.25, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills and career. We offer a range of training and development opportunities, including:

• Industry-leading training programs
• Ongoing coaching and mentoring
• Opportunities for career advancement and professional growth
• Access to cutting-edge technology and tools

Work Environment and Company Culture

We're proud of our diverse and inclusive company culture, which values collaboration, innovation, and customer-centricity. Our work environment is dynamic and fast-paced, with a focus on delivering exceptional customer experiences. We're committed to creating a workplace that's inclusive, supportive, and empowering for all colleagues.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic and innovative company, we encourage you to apply for this role. Please visit our website to learn more about arenaflex and our culture, and to submit your application. Apply for this job