Experienced Customer Service Representative - Airport Operations

At arenaflex, we're not just looking for another face in a crowd. We're seeking a highly motivated and customer-focused individual to join our dynamic team as an Experienced Customer Service Representative - Airport Operations. If you're tired of the monotony of a traditional call center or retail environment, and you're eager to be part of a fast-paced, innovative, and customer-centric organization, then this is the perfect opportunity for you.

About arenaflex

arenaflex is a leading provider of innovative transportation solutions, with a team of 25,000 driven individuals working together to move the future of transportation forward. Our culture is performance-driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We're proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Job Summary

As an Experienced Customer Service Representative - Airport Operations, you'll be responsible for assisting customers in different parts of the rental or return process on our airport lots. This may include checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service. You'll be working outdoors, interacting with customers, and driving a variety of vehicles, so you'll need to be comfortable with physical activity and have a valid driver's license.

Key Responsibilities

* Assist customers in different parts of the rental or return process on our airport lots

• Check cars, enter information in a handheld device, process rentals of loyalty customers, and assist customers at exit gates or check-in cars at return
• Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
• Work outdoors, interacting with customers, and driving a variety of vehicles
• Maintain a clean and organized workspace, adhering to arenaflex's high standards of quality and customer satisfaction
• Collaborate with colleagues to achieve team goals and objectives
• Participate in ongoing training and development to improve skills and knowledge

Perks and Benefits

* Competitive hourly wage of $16.50 per hour (bi-weekly in New York and Puerto Rico)

• On-the-job training to help you develop your skills and knowledge
• Paid time off to relax and recharge
• Comprehensive medical, dental, and vision insurance to protect your health and well-being
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401(k) matching)
• Employee discounts, including discounted car rental and discounted prices on the purchase of arenaflex cars

What We're Looking For

* High School Diploma (or equivalent)

• Valid Driver's License
• Basic computer skills (typing, data entry)
• Effective verbal communication skills
• Willingness to work outdoors
• Flexibility to work all shifts
• Ability to type, sit, stand, walk, or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• 6 months retail customer service experience in a fast-paced environment is a bonus!

Why Join arenaflex?

* Be part of a dynamic and innovative organization that's shaping the future of transportation

• Work with a talented team of individuals who are passionate about delivering exceptional customer service
• Enjoy a fast-paced and challenging work environment that will help you grow and develop your skills
• Take advantage of ongoing training and development opportunities to improve your knowledge and skills
• Enjoy a comprehensive benefits package that will protect your health, well-being, and financial security

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified individuals of all backgrounds, and we're proud to be an employer of choice for people with disabilities. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.

Application Instructions

If you're ready to join a dynamic and innovative organization that's shaping the future of transportation, then apply now! Please submit your application through our website, including your resume, cover letter, and any relevant certifications or licenses. We can't wait to hear from you!

Job Type

Full-time

Pay

$16.50 per hour

Benefits

* 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location

In person Apply Job! Apply for this job