Experienced Clinical Manager – Crisis Call Center Operations and Training
At arenaflex, we are dedicated to providing exceptional support and services to individuals in crisis, and we are seeking an experienced Clinical Manager to join our team. As a Clinical Manager, you will play a vital role in overseeing the performance of assigned teams, providing consultation and training to staff, and ensuring the highest level of clinical oversight of call center activities.
Job Summary:
As a Clinical Manager at arenaflex, you will be responsible for monitoring and supervising the performance of assigned teams, providing consultation and training to staff, and ensuring the highest level of clinical oversight of call center activities. You will work closely with the Clinical Director to address staffing, coaching, and disciplinary recommendations, and maintain performance measures and develop reports on contract-related activities.
Key Responsibilities:
* Provide clinical supervision and training to Crisis Call Specialists, including consultation groups, one-to-one coaching, and regular quality assurance monitoring.
- Address staffing, coaching, and disciplinary recommendations with the Clinical Director.
- Maintain performance measures and develop reports on contract-related activities to the Clinical Director.
- Make follow-up calls to individuals who are offered assistance on Mobile Crisis Response Line as required, and maintain documentation of follow-ups and client data.
- Be available either on site or by phone as needed and as agreed upon for consultation.
- Stay informed on the latest research related to crisis intervention and update the program accordingly.
- Ensure that program Key Performance Indicators, service goals, and objectives meet the measurable benchmark goals.
- Provide formal training within the agency and community pertaining to contracted lines of business.
Essential Qualifications:
* Education: Must be a licensed mental health practitioner (Licensed Clinical Social Worker, Licensed Professional Counselor, Licensed Marriage and Family Therapist, Licensed Psychologist, or Advanced Practice Registered Nurse).
- Experience: Non-profit experience and background in crisis intervention preferred.
Required Skills and Abilities:
* Strong verbal skills, people skills, and computer skills required.
- Ability to work with staff and volunteers.
- Ability to show compassion and nonjudgmental attitude while assisting callers with diverse and complex needs.
- Ability to handle stress due to scope and type of calls that may be received.
- Must have attention to detail and the ability to multi-task.
- Candidates must be willing to work days, some evenings, and even weekends on occasion.
- Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop.
Working Conditions:
* This position may involve handling high-pressure situations, particularly in response to community needs and disaster management.
- Flexibility to adapt to the evolving needs of the organization and community stakeholders.
Work Environment:
arenaflex supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done. This position is hybrid upon completion of initial training period, with the flexibility to adapt to the evolving needs of the organization and community stakeholders.
Compensation and Benefits:
arenaflex offers a competitive compensation package, including a salary range of $60,000 - $80,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
Career Growth Opportunities:
arenaflex is committed to the growth and development of our employees. As a Clinical Manager, you will have opportunities to advance your career and take on new challenges. We offer regular training and professional development opportunities, as well as mentorship and coaching from experienced leaders.
Why Join arenaflex?
arenaflex is a dynamic and innovative organization that is dedicated to making a difference in the lives of individuals in crisis. As a Clinical Manager, you will be part of a team that is passionate about providing exceptional support and services. We offer a collaborative and supportive work environment, with opportunities for growth and development.
How to Apply:
If you are a motivated and experienced Clinical Manager who is passionate about providing exceptional support and services, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement.
Accommodations:
arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please notify us in advance so that we can make necessary arrangements.
Contact Information:
If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job