Experienced Customer Care Representative – Front Office Support & Customer Service

At arenaflex, we're not just a company – we're a family. For over a century, we've been refreshing the world with our iconic brands, and we're still going strong. Our family-owned, regional Bottler serves portions of Colorado, Minnesota, Montana, North Dakota, South Dakota, Utah, and Wyoming, and we're proud to be a part of the communities we serve. As a Customer Care Representative at arenaflex, you'll be the face of our company, providing exceptional customer service to our external and internal customers. You'll be the go-to person for all their needs, and you'll make sure they leave our office feeling valued and satisfied. If you're passionate about delivering top-notch service, working in a fast-paced environment, and being part of a dynamic team, we want to hear from you!

Why Join arenaflex?

* Competitive hourly pay of $17.00 per hour

• Robust benefits package, including 100% paid employee health, dental, and vision options
• 100% Employer Paid Life Insurance for Employees
• 401K With Employer Match
• Product Discounts
• And much more!

What Will You Do as a Customer Care Representative?

As a key member of our Business Support Services Team, you'll be responsible for:

• Pleasantly answering multi-line phone calls and referring them to the right person or department
• Logging, processing, and dispatching sales and service calls
• Opening and closing lobby and general office windows based on our established daily schedule
• Courteously greeting customers and visitors, determining their needs, and directing them to the right person or department
• Processing and scanning daily checks
• Processing Equipment Service tickets, adding and removing equipment, and transferring equipment on customer accounts
• Processing walk-in sales
• Opening, sorting, and distributing mail; sorting and distributing fax communications
• Preparing outgoing mail using USPS, Fed Ex, or internal truck mail
• Balancing the cash box for invoices created in the front office
• Processing Purchase orders and dunnages for Operations
• Dispatching orders for warehouses company-wide
• Ordering office supplies, business cards, and ink for Sales Centers
• Ordering and distributing uniforms
• Preparing all donations according to donation procedure
• Telling and selling for Armada coffee business
• Backing up the vault teller
• Performing administrative tasks for other departments
• Communicating with co-workers, management, and others in a courteous and professional manner
• Conforming with and abiding by all regulations, policies, work procedures, and instructions
• Conforming with all safety rules and using all appropriate safety equipment
• Working with all levels of company employees as a team to achieve common goals

What We're Looking For

* High School Diploma or GED

• At least one year of experience in a customer service position or a combination of education and experience providing the required skill and knowledge for successful performance
• Ability to answer multi-line telephone
• Ability to use personal computer to perform paging, order entry, word processing, and spreadsheets
• Ability to multi-task
• Adaptability – Ability to adapt to change in the workplace
• Communication – Ability to effectively, clearly, and concisely communicate verbally and in writing
• Enthusiasm – Ability to bring energy to the day-to-day as well as long-term tasks and plans
• Reliability – Demonstrate regular attendance and availability to staff and management
• Safety & Security – Promote and personally observe safety and security procedures and use equipment and materials properly
• Organization – Must be detail-oriented and able to multitask
• Confidentiality – Must maintain the highest level of confidentiality
• Honesty, Integrity, Trust & Respect – Must be seen as truthful and credible and exhibit respectful behavior in all actions representing the company

Training Requirements

* New Hire Orientation

• Company's Inter-Active Safety Training
• Annual Diversity and Harassment Training

Physical Demands

* Work in an office environment; sustained posture in a seated position for prolonged periods of time; may utilize a computer terminal for prolonged periods of time

• Work involves walking, talking, and hearing, using hands to handle, feel, or operate objects
• Vision abilities required by this job include close vision and the ability to focus when using a computer terminal

Work Environment

* The noise level in the work environment can be moderately noisy due to warehouse equipment in operation

• Working hours vary between 6 am to 7 pm depending upon schedules and the season, Monday through Friday with a one-hour lunch break, and 40 hours per week
• Additional hours may be required occasionally

Equal Opportunity/Affirmative Action Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer, requires pre-employment drug testing for all applicable positions, and adheres to an Alcohol and Drug-Free Workplace. If you're ready to join a dynamic team and make a difference in the lives of our customers, apply today! Apply for this job