Manager, Customer Insights Retail Media Network at arenaflex, Mooresville, NC (SSC)

Unlock the Power of Customer Insights and Drive Business Growth at arenaflex

Are you a data-driven leader with a passion for customer insights and retail media? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a highly skilled Manager of Customer Insights to join our Retail Media Network team in Mooresville, NC. As a key member of our team, you will play a critical role in driving business growth, optimizing media investments, and elevating customer understanding.

Your Impact

As a Manager of Customer Insights on the arenaflex Retail Media Network, you will engage directly with our clients to review their media investments, identify opportunities for growth, and develop strategic plans to optimize their media investments. You will work closely with sales and account management teams to formulate media strategies that drive business growth at arenaflex. Your expertise in data analysis, storytelling, and project management will enable you to deliver actionable insights that inform business decisions and drive revenue growth.

What You Will Do

* Create Annual Strategic Learning Plans: Develop comprehensive plans that outline business objectives, key performance indicators, and strategies for achieving business growth.

• Lead Quarterly Business Review Process: Facilitate regular review sessions with top clients to discuss performance, identify areas for improvement, and develop strategies for growth.
• Serve as Subject Matter Expert: Provide expert guidance on media performance reporting, data visualization, and insights to internal partners, external clients, and agencies.
• Synthesize Disparate Data: Combine data from multiple sources to develop strategic recommendations for future media investments, driving business growth at arenaflex.
• Deliver Data-Driven Insights: Regularly present findings and recommendations to internal leadership and external vendor-partners, using data storytelling to drive business decisions.
• Oversee Omnichannel Advertising Efforts: Aggregate insights from various sources to support client-facing teams, ensuring a cohesive and effective advertising strategy.
• Partner with Product and Ad Tech Teams: Collaborate with cross-functional teams to provide input on reporting capabilities, ensuring alignment with client needs and expectations.
• Integrate Knowledge Across Teams: Share insights and best practices with the Customer Insights & Analytics team, driving a culture of collaboration and knowledge-sharing.

Required Qualifications

* Bachelor's Degree: Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative.

• 5 Years of Experience: Insights and analytics, with a focus on retail media or general media analytics.
• Analytical, Decision-Making, and Project Management Skills: Proven ability to analyze complex data, make informed decisions, and manage projects effectively.
• Storytelling with Data: Experience in presenting data insights in a compelling and easy-to-understand manner.
• A/B Testing: Familiarity with A/B testing methodologies and tools.
• Microsoft Office Tools: Proficiency in Microsoft Office tools, including Word, PowerPoint, and Excel.
• Data Analysis Tools: Experience with Tableau, Power BI, SQL, or similar tools.

Preferred Qualifications

* Master's Degree: In a related field, such as Market Research, Behavioral Psychology, or MBA.

• Leading Teams and Business Impact: Proven experience in leading teams and driving business impact.
• Global Team Management: Experience managing global teams and navigating cross-cultural differences.
• Retail Environment: Familiarity with the retail industry and its challenges.
• Analytic/Research Software: Experience working with software such as SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, etc.

About arenaflex

arenaflex is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit arenaflex.com.

Compensation and Benefits

arenaflex offers a competitive salary range of $95,500.00 - $159,200.00 annually, based on factors including position offered, location, education, training, and/or experience. arenaflex also offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Apply Now

If you are a motivated and results-driven professional with a passion for customer insights and retail media, we encourage you to apply for this exciting opportunity. Visit our careers page to learn more and submit your application. Apply Job! Apply for this job