Experienced Order Processing Specialist – Customer Service and Logistics Support

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch support to our clients. As an Order Processing Specialist, you'll play a vital role in our customer service team, working closely with internal and external customers to manage orders from start to finish. If you're passionate about logistics, data entry, and customer support, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services to various industries. Our team is comprised of talented individuals who share a common goal: to exceed customer expectations and drive business growth. We're committed to fostering a collaborative and inclusive work environment that encourages creativity, innovation, and continuous learning.

Key Responsibilities

As an Order Processing Specialist, you'll be responsible for:

• Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
• Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
• Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
• Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
• Updating databases with the status of returned materials issues and accounts for returns inventory.
• Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Ensuring service information is accessible by sorting and filing documents/forms.
• Handling requests for additional company materials.
• Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
• Coordinating and performing activities associated with the transfer of consigned material.
• Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

Skills, Knowledge, and Expertise

To succeed in this role, you'll need:

• Direct customer support experience, including administrative experience.
• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficiency in utilizing business tools such as:

+ E-mail + Microsoft Word + Excel + PowerPoint

• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
• Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.

Benefits and Perks

As an arenaflex team member, you'll enjoy:

• 401(k) plan with company matching
• Paid Time Off
• Sick Time
• A generous benefits package that pays 100% of medical, dental, and vision
• Short-Term Disability
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

What We Offer

At arenaflex, we're committed to providing a supportive and dynamic work environment that fosters growth, innovation, and collaboration. As an Order Processing Specialist, you'll have the opportunity to:

• Work with a talented team of professionals who share your passion for customer service and logistics.
• Develop your skills and expertise in order processing, data entry, and customer support.
• Contribute to the success of our customers and the growth of our organization.
• Enjoy a competitive salary and benefits package.
• Participate in ongoing training and development programs to enhance your skills and knowledge.

How to Apply

If you're a motivated and detail-oriented individual with a passion for customer service and logistics, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! [Apply Now](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job