Experienced Technical Content Designer – Customer Service

At arenaflex, we're revolutionizing the way people enjoy entertainment worldwide. With 278 million paid memberships in over 190 countries, we're shaping the future of global entertainment by providing a better way to watch. Our members need our help from time to time, and that's where our Global Customer Service (CS) organization focuses – on providing amazing interactions with our subscribers around the world. Our goal is excellence, simplicity, and getting our members back to streaming.

Join arenaflex's Customer Service Content Strategy Team

We're looking for a talented Technical Content Designer with a strong technical background to join our Customer Service Content Strategy team and improve the support experience for our members and customer service agents. As a Technical Content Designer, you'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams.

Key Responsibilities:

* Lead large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting

• Create and edit Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials)
• Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
• Partner closely with support operations, localization, legal, product design, and engineering teams
• Create, maintain, and update style guides and editorial training
• Leverage multiple data sources to provide data-driven analysis and content recommendations
• Collaborate with cross-functional teams to drive content strategy and improve customer experience

Essential Qualifications:

* BS/BA degree

• 5+ years of relevant experience in technical writing, editing, project management, and communications
• Extensive technical or UI writing experience, with a focus on customer service organizations or highly technical environments for a consumer audience
• Experience writing for different platforms (e.g., computer, mobile, or TV)
• Experience with information architecture and content management systems
• Strong writing, editing, and project management skills
• Excellent communication and interpersonal skills

Desired Qualities:

* Independent, self-starter with innovative thinking and a curious mindset

• Action-oriented with a strong ability to drive improvements and build relationships
• Superior communication skills, including storytelling and presentation
• Highly adaptable and able to thrive in a fast-paced environment
• Strong analytical and problem-solving skills

Compensation and Benefits:

* Annual salary with a range of $50,000 - $190,000

• Comprehensive benefits package, including:

+ Health Plans + Mental Health support + 401(k) Retirement Plan with employer match + Stock Option Program + Disability Programs + Health Savings and Flexible Spending Accounts + Family-forming benefits + Life and Serious Injury Benefits

• Paid leave of absence programs, including 35 days annually for paid time off (full-time hourly employees) or flexible time off (full-time salaried employees)

Work Environment and Culture:

* arenaflex is a unique culture and environment that values diversity, equity, and inclusion

• We're an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams
• We approach diversity and inclusion seriously and thoughtfully, and do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service

Why Join arenaflex?

* We're a global leader in entertainment, with a mission to entertain the world

• We're committed to innovation and excellence, and are always looking for ways to improve the customer experience
• We offer a comprehensive benefits package and competitive compensation
• We're a diverse and inclusive organization that values creativity, innovation, and collaboration

How to Apply:

If you're a talented Technical Content Designer with a passion for customer service and a strong technical background, we want to hear from you! Apply now to join our Customer Service Content Strategy team and be a part of shaping the future of global entertainment. Apply Job! Apply for this job