Experienced Customer Service Team Lead – Remote Work Opportunities at arenaflex
Join the arenaflex Family and Embark on a Journey of Growth and Exploration
Are you ready to venture into a world of endless possibilities, both in and out of the office? Look no further than arenaflex, where you'll embark on a journey of self-discovery, skill-building, and professional growth, all while having a blast. As you take on new challenges, you'll master new skills, propel your career, and make unforgettable memories. Get ready to advance both your personal and professional life and take the leap!
Why You'll Love This Role
This position is part of the Centers and Gates or Stations Team within the Customer Experience Division at arenaflex. As a Customer Service Team Lead, you'll be responsible for driving, engaging, training, and developing a high-performing team of colleagues. You'll also support your team's efforts in creating a safe, reliable, and on-time operation while delivering an exceptional customer experience.
What You'll Do
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Drive Operational Excellence
+ Establish a culture that fosters innovation and celebrates team successes + Lead airport teams to perform their work in a safe, efficient manner, and in compliance with regulatory, state, and local guidelines, including FAA and other government agencies
Provide Exceptional Team Support
+ Offer cutting-edge team support through various channels to deliver unparalleled customer service + Mentor and guide colleagues in skill development, customer service excellence, and company culture behaviors
Foster a Culture of Respect and Trust
+ Establish and promote effective relationships with internal and external stakeholders that cultivate empathy, authenticity, trustworthiness, respect, and nobility
Lead and Support Team Performance
+ Provide direction and suitable support structure using effective resources to empower the team to deliver superior performance + Evaluate operational climate and conditions to ensure corporate and local scorecard metrics are met through collaboration across divisions and levels
Work Additional Hours and Rotating Shifts
+ Ability to work additional hours when operational needs arise + Ability to work rotating shifts, including weekends, holidays, and days off
All You'll Need for Success
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Minimum Qualifications
+ High school diploma or GED equivalency + Training and prior professional experience
Preferred Qualifications
+ Past airport customer service experience + 2 years of experience leading others + Knowledge of company policies and procedures and functional automation applications
Abilities, Licenses, and Certifications
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Leadership and Communication
+ Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment + Ability to effectively listen – focusing completely on what others are saying, carving out time to understand the points being made, asking questions as necessary
Decision-Making and Problem-Solving
+ Decisive ability to reason – using logic and thinking to identify the pros and cons of alternative solutions, outcomes, or approaches to problems + Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take corrective action
Critical Thinking and Problem-Solving
+ Strong critical thinking skills + Ability to work independently as well as cooperatively
Adaptability and Flexibility
+ Ability to work under demanding operational circumstances + Ability to focus and execute with a need to start and accuracy
Business Acumen
+ Ability to use sound business judgment to resolve issues with internal and external clients + Ability to coordinate station activities and collaborate with multi-functional divisions and organizations to ensure essential requirements are met for a safe, efficient, on-time operation
Technical Skills
+ Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, and other applications
Has USPS Freedom or the Ability to Obtain USPS Freedom
USPS has a five-year US residency requirement.
What You'll Get
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Travel Benefits
+ Ready to explore the world? You, your family, and your friends can reach 365 destinations on over 6,800 daily flights across our global network.
Medical Benefits
+ On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
Health Programs
+ We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
401(k) Program
+ Available upon hire, and business contributions to your 401(k) program are available after one year.
Additional Benefits
+ Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
Be Yourself at arenaflex
From the colleagues we hire to the customers we serve, care and diversity are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are centered on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join the arenaflex family and be yourself. Apply Job! Apply for this job