Experienced Customer Service Representative – Work-from-Home Opportunity with arenaflex
At arenaflex, we're a leading technology producer in the human services field, renowned for developing innovative solutions for complex human service operations. With over 50 years of family-owned and operated business, we've built a culture that's all about teamwork, dedication, empowerment, and a strong emphasis on work-life balance. As a family serving families, we're committed to providing an optimal atmosphere for career growth and achievement, while remaining competitive in terms of compensation and benefits.
Join our team of passionate professionals who are making a difference in the lives of others.
As a Customer Service Representative at arenaflex, you'll be part of our 24/7 call center facility, handling inbound calls from clients across the United States. You'll be responsible for providing exceptional customer service, resolving issues, and exceeding client expectations. If you're a people person with a passion for delivering top-notch service, we want to hear from you!
Key Responsibilities:
* Receive and respond to inbound calls from clients, following Standard Operating Procedures and contractual obligations
* Categorize calls into designated categories and perform other duties as assigned
* Maintain a general understanding of policies and procedures
* Possess strong oral and written communication skills
* Knowledgeable in modern office practices, procedures, and equipment
* Exhibit excellent interpersonal skills, using tact, patience, and courtesy
* Utilize email, phone, and chat as primary communication methods
Work-from-Home Opportunity:
* This is a fully virtual opportunity with virtual interviews, online self-paced training, and work from home
* This is a permanent work-from-home position with set schedules
* Enjoy a competitive rate of pay, $14/hour, with shift differential, paid bi-weekly
* Take advantage of our comprehensive benefits package, including Medical, Dental, Vision, and 401(k) after your first 30 days with us
* Enjoy Paid Time Off (PTO) accrual on your first day and participate in our Referral Program and internal promotion opportunities
Required Experience:
* High School Diploma or equivalent required
* At least one-year prior experience in the area of service delivery, customer service, call center technology, or a related field
* Must be proficient in data entry skills, including keyboard, mouse, and 10-keypad
* Must be able to type a minimum of 35 WPM, with a typing test administered during the interview process
* Basic knowledge of Microsoft Office
Technical Requirements:
* Quiet and distraction-free place in your home to work at a desk/table
* Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots)
* Smartphone with Android OS or iPhone for user authentication
* Personal headset (optional)
Pre-Qualification Assessments:
* Complete 2 Prevue assessments, which will be emailed to you at the completion of your application submission
* If you don't receive the assessments, please reach out to Salena Kniesly at [email protected] for assistance
Equal Opportunity Employer:
* arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace
* We're a Drug-Free Workplace, dedicated to providing a safe and healthy environment for our employees and clients
Ready to join our team? Apply now and take the first step towards a meaningful and fulfilling career with arenaflex!