Experienced International WebChat Outbound Sales Representative – Late Night/Early Morning Shift

Join arenaflex, a leading global cruise line, as we embark on an exciting journey to revolutionize the world of travel and hospitality. As an International WebChat Outbound Sales Representative, you will be at the forefront of our sales team, leveraging your exceptional communication skills and passion for delivering exceptional customer experiences to drive revenue growth and exceed sales targets.

About arenaflex

arenaflex is a world-renowned cruise line that offers unparalleled luxury and adventure to travelers from around the globe. With a fleet of modern ships and a commitment to excellence, we strive to create unforgettable experiences for our guests. As a member of our sales team, you will be part of a dynamic and supportive environment that fosters growth, innovation, and teamwork.

Key Responsibilities

As an International WebChat Outbound Sales Representative, your primary responsibilities will include:

• Promoting sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain arenaflex products and make travel recommendations.
• Establishing and maintaining quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
• Building and maintaining effective relationships with new and existing consumers. Maintaining consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell arenaflex products based on client travel history.
• Acquiring in-depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
• Attending and actively participating in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
• Participating in department-approved mass e-mail campaigns targeting specific guests' profiles.
• Performing other job-related functions as assigned.

Essential Qualifications

To succeed in this role, you will need:

• High School Diploma or equivalent; Bachelor's degree in Marketing, Business Administration or related field preferred.
• Minimum one year of sales experience; 2 years sales experience preferred. Cruise sales a plus.
• Excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally.
• Strong working knowledge of arenaflex's products, including the current fleet and ship itineraries.
• Ability to multi-task and work in a high-energy sales environment that is goal/quota driven.
• Adherence to strictly enforced dress code required.

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

• Fluency in multiple languages, including but not limited to Spanish, French, German, Italian, or Portuguese.
• Experience working in a remote or virtual sales environment.
• Familiarity with customer relationship management (CRM) software and other sales tools.
• Proven track record of meeting or exceeding sales targets.

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to maintain confidentiality and handle sensitive customer information with discretion.

Career Growth Opportunities and Learning Benefits

As a member of our sales team, you will have access to:

• Ongoing training and development opportunities, including sales training, product knowledge, and industry trends.
• Mentorship and coaching from experienced sales professionals.
• Opportunities for career advancement and professional growth within arenaflex.
• A dynamic and supportive work environment that fosters collaboration, innovation, and teamwork.

Work Environment and Company Culture

As a remote sales representative, you will have the flexibility to work from the comfort of your own home or office. However, you will be required to be available to work a variety of shifts, including late nights and early mornings, and will be expected to maintain a professional and productive work environment.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary: $24,960 plus individuals may be eligible to participate in the company's Sales Incentive Plan.
• Commission pay: Earnings average $55-60k annually.
• Benefits:

+ 401(k) + Dental insurance + Health insurance + Paid time off + Tuition reimbursement

Schedule

As a remote sales representative, you will be required to work a variety of shifts, including:

• 8 hour shift
• Every weekend
• Morning shift
• Overnight shift

You will be given one of the following 5 day/9 hour schedules: M-Th & Sunday: 4am-1pm EST M & Wed-Saturday: 5am-2pm EST M-Wed, Fri, Sun: 6am-3pm EST M, Tue, Thur, Sat & Sun (split shift): 6am-10am & 5pm-9pm M, Wed, Fri, Sat & Sun (split shift): 8am-12pm & 7pm-11pm You must be available to any possible schedule, you will be assigned an open schedule based on the needs of the company.

Application Instructions

If you are a motivated and results-driven sales professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.

Note

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. By applying for this role, you acknowledge that you have read and understood the job description, qualifications, and requirements. You also acknowledge that you are eligible to work in the United States and that you have the necessary skills, experience, and qualifications to perform the duties and responsibilities of this role. Thank you for your interest in joining arenaflex! We look forward to reviewing your application. Apply for this job