Experienced Healthcare Customer Care Coordinator - Project-Based (100% Remote Alabama)

Are you a compassionate and empathetic individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a leading provider of customer experience solutions, as a Project-Based Healthcare Customer Care Coordinator. At arenaflex, our mission is to empower our employees to reach new heights while delivering outstanding results for our clients. We believe that every interaction with our customers is an opportunity to make a positive impact, and we're seeking a talented individual who shares our commitment to excellence.

About arenaflex

arenaflex is a global leader in customer experience solutions, partnering with top companies to deliver innovative and effective customer care services. Our team of over 11,000 employees serves clients across multiple industry verticals, leveraging world-class voice, chat, email, and social technologies to drive customer satisfaction and loyalty.

Job Summary

As a Project-Based Healthcare Customer Care Coordinator, you will play a critical role in supporting US-based customers with their prescription benefits questions and concerns. You will provide exceptional customer service, navigating multiple computer applications with speed and accuracy, and adapting to learn new call types as business needs change.

Responsibilities

* Answer inbound calls from US customers and address questions and concerns regarding their prescription healthcare benefits

• Provide information about their insurance coverage, what is included in the customer's benefit plan, addressing copays, and assisting with coverage determination
• Handle prescription refills, order status updates, and tracking
• Educate customers on online self-service for updates and help troubleshoot these self-services
• Empathize and resolve concerns to simplify the customer's healthcare experience
• Navigate through multiple computer applications with speed and accuracy
• Adapt to learn new call types when business needs change and flex support in those areas

Work at Home Requirements

* High-speed internet with at least 10 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless carrier hotspot or internet services)

• Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for
• Dedicated, quiet, and secured workspace with no distractions
• A USB Wired headset with noise-canceling microphone

Additional Requirements

* 18+ years old and high school diploma/GED

• Entry-level position with a minimum of 6 months customer service experience
• Customer-focused personality and desire to help people
• Professional positive attitude and courteous telephone etiquette
• Full-time schedule availability to meet business needs (Includes evenings and weekends)
• Willing to submit a drug test and background check

Benefits & Perks

* $14-$15 per hour + overtime during peak needs

• Access Up To 50% Of Your Pay Immediately After Your Shift
• Paid, Virtual Training
• Remote Work Environment
• Opportunity for Professional Development

Why Join arenaflex?

* Be part of a global team that values diversity, equity, and inclusion

• Enjoy a dynamic and supportive work environment that encourages growth and development
• Take advantage of our comprehensive benefits package, including paid time off, health insurance, and retirement savings
• Participate in our employee recognition and reward programs, recognizing your hard work and dedication

How to Apply

If you're a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and our talent acquisition team will be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Important Notice

arenaflex recruiting correspondence will always come from a talent acquisition representative with an official @arenaflex email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected]. Apply Job! Apply for this job