Experienced Customer Service Advisor – Automotive Restoration and Repair Support

At arenaflex, we're passionate about empowering car enthusiasts to restore their dream vehicles. As a Customer Service Advisor on our Eastwood Automotive team, you'll play a vital role in delivering exceptional customer experiences, resolving issues, and ensuring our customers receive the support they need to complete their projects. If you're a customer-focused individual with a passion for automotive restoration and repair, we want to hear from you!

About arenaflex

arenaflex is a leading provider of supplies, tools, and equipment for the repair and restoration of automobiles. Founded in 1978, we've built a reputation for delivering high-quality products and exceptional customer service. Our customers are serious do-it-yourselfers who rely on us for unique products that enable successful completion of their repair and restoration projects. We're proud to be a part of the automotive community and are committed to helping our customers achieve their goals.

Our Culture

At arenaflex, we value a culture that's built on core principles that guide our behavior and decision-making. These principles include:

• Considering others first
• Owning results
• Having a positive approach to problem-solving
• Having a sense of urgency
• Continually self-improving

We believe that by living these values, we can create a team of people who are passionate, motivated, and dedicated to delivering exceptional results.

Job Summary

As a Customer Service Advisor, you'll be responsible for providing exceptional customer service to our customers via phone, email, and live chat. You'll work within our computer system to place and research customer orders, document conversations and actions, and pitch in where needed to drive a positive customer experience. If you're a customer-focused individual with excellent communication skills, a positive attitude, and a passion for automotive restoration and repair, we want to hear from you!

Key Responsibilities

* Provide exceptional customer service to our customers via phone, email, and live chat

• Work within our computer system to place and research customer orders, document conversations and actions
• Pitch in where needed to drive a positive customer experience
• Help customers resolve issues and answer questions related to their orders
• Collaborate with our Project Advisors to ensure customers receive the support they need to complete their projects

Essential Qualifications

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving skills and a positive approach to resolving issues
• Ability to learn new systems and processes quickly
• Experience working in a call center or customer-facing role (not necessary)
• High school diploma or equivalent required; degree in a related field preferred

Preferred Qualifications

* Experience in the automotive restoration and repair industry (a plus, but not necessary)

• Familiarity with online shopping and e-commerce platforms
• Experience working with computers and learning new systems
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Work Environment and Schedule

* Work location: Onsite (Pottstown, PA) or remote

• If remote, you'll need to have access to a minimum speed connection internet, computers will be provided, and a distraction-free environment
• Schedule: Monday - Friday, 10:30am-7:00pm EST (highest priority need)

Benefits and Perks

* Strong benefits package, including medical, dental, vision, life, and AD&D insurance, disability insurance, 100% vested matching 401(k), paid time off, incentive plan, employee discount, and other voluntary benefits

• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Flexible scheduling and remote work options
• Access to the latest technology and tools

How to Apply

If you're a customer-focused individual with a passion for automotive restoration and repair, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

About the Culture Index

arenaflex uses the Culture Index to help us understand the preferred communication styles and intrinsic motivational needs of our team. This tool helps us create a more effective and supportive work environment, and we're excited to share it with you! If you're interested in learning more about the Culture Index, please visit [insert link].

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.

EOE

arenaflex participates in E-Verify and is an equal opportunity employer.

Apply Now!

Ready to join our team and start delivering exceptional customer experiences? Apply now by clicking the link below! Apply Job! Apply for this job