Job Title: Remote Healthcare Customer Service Representative – Join arenaflex and Make a Difference in People's Lives
Job Description:
About arenaflex
At arenaflex, we're a global, digital business services company that's passionate about delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We're proud to be a company that's committed to making a positive impact on the world. Our benefits package is designed to support our employees' well-being, both in and out of the workplace. Some of the benefits of working with arenaflex include:- Paid Training: We invest in our employees' growth and development, providing comprehensive training to help them succeed in their roles.
- Competitive Wages: We offer competitive salaries that reflect the value we place on our employees' hard work and dedication.
- Full Benefits: Our comprehensive benefits package includes medical, dental, vision, 401k, and more to ensure our employees have the support they need to thrive.
- Paid Time Off: We believe in work-life balance, offering paid time off to allow our employees to recharge and pursue their passions.
- Employee Wellness and Engagement Programs: We're committed to creating a healthy and inclusive work environment that supports our employees' physical, emotional, and mental well-being.
Teleperformance and You
At arenaflex, we're dedicated to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life, and no two days will be the same. You'll work in a collaborative and engaging environment, where you'll have the chance to grow and challenge yourself. Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit! We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged.Responsibilities
As a Remote Healthcare Customer Service Representative, you'll be responsible for:- Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
- Calmly attempting to resolve and de-escalate any issues.
- Escalating interactions when necessary and appropriate.
- Responding to requests for assistance and/or possible processing payments.
- Tracking all call-related information for auditing and reporting purposes.
- Providing feedback on call issues.
- Upselling if required.
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:- Ability to work remotely in a virtual team environment.
- 6 months of customer service experience preferred.
- Over 18 years of age.
- Ability to type 25 wpm.
- High School Graduate or GED.
- Comfort with desktop computer systems.
- Proven oral and written communication skills.
- Logical problem-solving skills.
- Ability to navigate Windows operating systems.
- Organization and work prioritization skills.
Work from Home Requirements
To ensure a successful remote work experience, you'll need to meet the following requirements:- Internet Requirements:
- Minimum subscribed download rate equal to or exceeds 15.0 Mbps.
- Minimum subscribed upload rate equal to or exceeds 5.0 Mbps.
- ISP must have no packet loss and ping under 50ms.
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.
- Proof of internet speed required.
- Clean and quiet workspace.