Experienced Chat Support Associate – Animal Health Industry

At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, and delivering care to millions of animals every year across all 50 states, we're a growing team on a mission to modernize the $50B+ animal health industry. Simply put, arenaflex helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices.

About the Position

We're seeking an exceptional Chat Support Associate to join our vibrant community of veterinary professionals. As a key member of our support team, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our users through live chats, phone calls, emails, internal discussion boards, and platform demos, providing exceptional support and guidance to help them navigate our platform.

Key Responsibilities

* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

Essential Qualifications

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills
• Tech/start-up work experience is a plus but not required

Preferred Qualifications

* Knowledge of intercom and/or experience with other chat platforms

• Experience working in a fast-paced, team environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to adapt quickly to new situations and priorities
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong technical skills, including proficiency in chat platforms and software

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Chat Support Associate, you'll have the opportunity to work with a talented team of professionals, learn from industry experts, and develop your skills and knowledge in a fast-paced and dynamic environment. We offer a range of training and development programs, including:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• Access to industry-leading tools and technologies
• Collaborative and supportive work environment

Work Environment and Company Culture

At arenaflex, we're proud of our collaborative and supportive work environment. We believe in fostering a culture of innovation, creativity, and teamwork, and we're committed to providing our employees with the resources and support they need to succeed. Our office is located in a vibrant and dynamic neighborhood, and we offer a range of benefits and perks, including:

• 100% remote work option within the USA
• Medical, dental, and vision insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Compensation and Benefits

We offer a competitive salary range of $50,000/year - $80,000/year, plus bonus, equity, and benefits. Our benefits package includes:

• Medical, dental, and vision insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

How to Apply

If you're a motivated and customer-focused individual with a passion for the animal health industry, we encourage you to apply for this exciting opportunity. Please submit your application through our careers page, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

Scam Alert

We want to ensure that you're well-informed about a serious matter affecting the job market. Scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here's what you need to know:

• Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you're interested in.
• Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity.
• It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings.
• Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information.
• If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone.

We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Apply for this job