Experienced Full Stack Technical Specialist – Datacom for arenaflex

Join arenaflex's dynamic team as a Technical Specialist – Datacom and be part of a cutting-edge organization that's revolutionizing the way we experience entertainment and technology.

About arenaflex

arenaflex is a leading entertainment and media conglomerate that's home to some of the most iconic and beloved brands in the world. With a rich history of innovation and a commitment to excellence, arenaflex continues to push the boundaries of what's possible in the world of entertainment and technology. Our team of talented professionals is dedicated to creating immersive experiences that captivate and inspire audiences around the globe.

About the Role

We're seeking an experienced Technical Specialist – Datacom to join our team at arenaflex. As a key member of our Datacom team, you'll play a critical role in ensuring the smooth operation of our datacom systems, which are the backbone of our entertainment and media platforms. Your expertise will be instrumental in maintaining the high level of quality and reliability that our customers expect from arenaflex.

Key Responsibilities

* Provide technical support for arenaflex's datacom services program, including video servers and programming, video or interactive hardware installations, and stock management.

• Offer on-site support for interactive installations, server upgrades, video installations, crisis maintenance, and blackout resolution.
• Provide local support to clients and ensure the functional support of the experience environment to maintain SLAs and Disney standards.
• Prepare and present metrics on uptime, usage, trends, and opportunities.
• Ensure datacom network maintains software and security funds.
• Manage substitution and backup parts for all installations.
• Offer level 2 support for emergency break/fix of any Telecom services devices followed through Assistance NOW.
• Responsible for maintaining and supporting Video Head End IP, RF QAM, and transcoding video.
• Collaborate with Resort Designing Group, FAM, OSI, and WDI
• Assist on software patches and updates.
• Provide oversight of local delivery of consumables by merchants.
• Collaborate with other DPEP groups and service providers to provide effective technical solutions.
• Oversight of the device refresh and recycling programs.
• Conduct in-depth investigations with field specialists.
• Manage vendor relationships.

Essential Qualifications

* 3+ years in the AV/Technology Industry

• 3+ years network switching and routing experience
• Strong knowledge of Microsoft Office, SAP Workplace, and Assistance NOW
• Strong understanding of various video and audio merchant applications (Sonify, QSC, Crestron, IOT, Synamedia, Genetec, SevOne, Forward Organizations, Splunk, Zabbix, Infoblox, etc.)
• Strong understanding and experience in commercial video distribution support, sustainment, and execution
• Demonstrated ability to manage escalations and blackouts.
• Strong knowledge of network security principles and industry best practices.
• Knowledge of investigation and reporting tools like Scene, Power BI
• Shown strong organizational and time management abilities.
• Able to meet designated deadlines and manage competing needs.
• Shown strong written and verbal communication skills
• Eagerness to learn new software applications
• Ability to appear on Saturday or Sunday as well as nighttime as required by client and business interest
• Self-motivated and driven
• Demonstrated ability to manage escalations and blackouts.
• Moderate experience in network switching and routing.
• Interest in, and knowledge of, interactive and video systems and solutions
• Demonstrated success working with a range of partners

Preferred Qualifications

* 3+ years in the AV or technology Industry, experience with video distribution, encoding, audio mixes, and IOT devices.

• 3+ years network switching and routing experience

Education

* Bachelor's Degree in computer science, video technology, data systems, engineering, mathematics, data analysis, or other related logical or technical discipline desired

• Or, proper certifications or potentially comparable work experience

Preferred Education

* Various security and organization certifications

Licenses/Training

* Vendor-related certifications and training (QSC, Synamedia, Cisco, etc.)

Job Benefits

* Remote Work Flexibility: As a remote team member, you'll enjoy the flexibility of working from your preferred location. This eliminates the need for a daily commute and allows you to create a comfortable workspace.

• Balance between fun and serious activities: Remote work often provides better balance between fun and serious activities as it allows you to plan your work around your own life and responsibilities.
• Competitive Compensation: Many organizations offer competitive pay rates for senior-level positions, which can vary widely depending on the industry and company size.
• Medical Benefits: You may be eligible for health insurance, dental coverage, and other medical benefits as part of your compensation package.
• Retirement Plans: Many businesses offer retirement savings plans, such as a 401(k), with employer contributions or matching.
• Paid Time Off (PTO): This typically includes vacation days, holidays, and sick leave, which can vary from one organization to another.
• Professional Development: Some organizations invest in their employees' professional development by offering opportunities for training, workshops, or tuition reimbursement.
• Investment opportunities or Value: In specific ventures or startups, you may be offered investment opportunities or value in the organization.
• Performance Rewards: Depending on your job and company performance, you may be eligible for performance-based rewards or incentives.
• Remote Work Equipment: Some employers provide the necessary equipment (e.g., computer, internet connection, ergonomic chair) to ensure you have a functional workspace arrangement.
• Flexible Hours: Depending on the organization's arrangements, you may have the flexibility to set your own working hours reasonably.
• Employee Assistance Programs (EAPs): EAPs can provide confidential counseling and support services to employees and their families for personal and business-related issues.
• Employee Discounts: Some organizations offer discounts on their products or services to their employees.
• Employee Benefits: Although you're working remotely, some organizations still provide suburbanite benefits like public transportation or parking sponsorships.
• Health Programs: Health programs can include gym memberships, wellness classes, or health challenges to promote employee well-being.
• Remote Team Building: Organizations may organize virtual team-building exercises or provide tools for remote employees to stay connected and engaged with their colleagues.

How to Apply

If you're a motivated and experienced Technical Specialist – Datacom looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job