Evening Customer Care Associate – Full Time (10% Rate Differential)

Are you a customer service enthusiast with a passion for helping others? Do you thrive in a dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, as an Evening Customer Care Associate. As a valued member of our team, you will play a vital role in delivering exceptional customer experiences, navigating the complexities of healthcare, and making a meaningful difference in the lives of our members.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have been dedicated to helping our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.

Awards and Recognition

arenaflex is proud to have received numerous awards and recognition for our commitment to excellence in customer service. Some of our notable awards include:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• National Customer Service Association All-Stars Award: Service Organization of the Year
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

Why Join arenaflex?

* Make a Difference: As an Evening Customer Care Associate, you will have the opportunity to make a meaningful difference in the lives of our members, helping them navigate the complexities of healthcare and achieve their health and wellness goals.

• Career Growth: arenaflex offers a comprehensive training program and opportunities for career growth and advancement. Many of our supervisors are promoted from within the company, and we encourage our employees to pursue their ambitions and grow their careers.
• Total Rewards Package: We offer a total rewards package that includes robust medical coverage, dental and vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, employee assistance programs, and wellness programs.
• Flexible Work Arrangements: As a work-from-home associate, you will have the flexibility to work from the comfort of your own home, with the support of our comprehensive new-employee training program and all necessary equipment.

Responsibilities

As an Evening Customer Care Associate, you will be responsible for:

• Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Building rapport with callers using a friendly, courteous, and professional manner
• Verifying and collecting demographics and updating systems as necessary
• Determining and executing the best resolution to assist the member based on their needs or requests
• Connecting members to appropriate areas both internally and externally
• Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Performing other duties and projects as assigned by management

Requirements

* High School Degree or GED required

• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong communication skills
• Problem-solving and issue-resolution skills
• Multitasking skills

Work Environment and Culture

arenaflex is committed to creating a work environment that is supportive, inclusive, and respectful. We value diversity and are committed to the principles of equal employment opportunity. Our team is passionate about delivering exceptional customer experiences and making a meaningful difference in the lives of our members.

Compensation and Benefits

* Hourly rate starting at $16.00

• Comprehensive new-employee training program
• All necessary equipment provided
• Total rewards package, including robust medical coverage, dental and vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, employee assistance programs, and wellness programs

How to Apply

If you are a customer service enthusiast with a passion for helping others, we invite you to apply for the Evening Customer Care Associate position at arenaflex. Please visit our website at [insert website URL] to learn more about our company and apply for this exciting opportunity. Apply Job! Apply for this job