Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville

At arenaflex, we're on a mission to revolutionize the way people experience eyewear and vision care. As a part-time remote Customer Experience Advisor, you'll play a vital role in delivering exceptional customer service and helping us achieve our goal of making vision accessible to all. If you're passionate about creating memorable experiences, have a knack for problem-solving, and thrive in a dynamic, remote work environment, we want to hear from you!

What You'll Do:

As a Customer Experience Advisor at arenaflex, you'll be responsible for:

• Delivering top-notch customer service through email and live chat interactions, ensuring every customer feels valued and supported
• Mastering our internal management system to efficiently process sales orders and maintain strong relationships with customers
• Collaborating with teammates, management, and other departments using our internal communication software to drive seamless communication and teamwork
• Identifying opportunities to optimize customer experiences and developing creative solutions to address even the smallest pain points

Who You Are:

We're looking for a self-starter who takes pride in their work, is a creative problem-solver, and possesses excellent communication skills. If you're:

• A motivated and organized individual who can juggle multiple tasks with ease
• Proficient in navigating multiple tabs and windows, with a knack for keyboard shortcuts
• Able to stay energized and motivated in a high-volume work environment with limited supervision
• Excited to represent arenaflex and facilitate meaningful customer interactions
• A team player who thrives in a remote work environment

Requirements:

To succeed in this role, you'll need to:

• Attend a virtual two-week onboarding program via Google Meet video calls
• Have a quiet workspace with minimal noise, where you can fulfill your shifts
• Be available to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Be available evenings and weekends, including during the holiday season
• Have a reliable high-speed internet connection with access to your router
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit:

While not required, experience in customer service and working from home are definite plus factors in this role.

About Us:

arenaflex was founded on a mission to inspire and impact the world with vision, purpose, and style. We're committed to reimagining everything that a company and industry can be, and we're driven to make a greater impact. Our goal is to demonstrate that a business can scale, be profitable, and do good in the world – without charging a premium for it.

Our Culture:

At arenaflex, we believe in creating a workplace where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of our team. We're committed to inclusive behaviors and equitable systems, and we're proud to be recognized as a Best Place to Work for LGBTQ+ employees by the Human Rights Campaign.

Benefits:

As a Customer Experience Advisor at arenaflex, you can look forward to:

• Competitive hourly rate of $13.00
• Opportunities for career growth and professional development
• Flexible, remote work arrangement
• Access to our internal management system and communication software
• Collaborative and dynamic work environment
• Opportunities to connect with colleagues through employee resource groups
• A chance to make a meaningful impact in the lives of our customers

How to Apply:

If you're passionate about delivering exceptional customer experiences and are excited about the opportunity to join our team, please apply through our website. We can't wait to hear from you! Apply Job! Apply for this job