Experienced Order Processing and Data Entry Specialist – Customer Service and Logistics Support

At arenaflex, we are committed to delivering exceptional customer experiences and providing innovative solutions to our clients. As a key member of our Customer Service team, we are seeking an experienced Order Processing and Data Entry Specialist to join our dynamic and growing organization. This part-time role offers a unique opportunity to work in a fast-paced environment, utilizing your skills and expertise to drive business success.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to various industries. Our mission is to empower our customers with cutting-edge technology, expert knowledge, and exceptional support. We are passionate about fostering a culture of collaboration, innovation, and continuous learning, and we are committed to making a positive impact in our community.

Key Responsibilities

As an Order Processing and Data Entry Specialist at arenaflex, you will be responsible for:

• Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
• Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
• Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
• Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
• Updating databases with the status of returned materials issues and accounts for returns inventory.
• Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Ensuring service information is accessible by sorting and filing documents/forms.
• Handling requests for additional company materials.
• Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
• Coordinating and performing activities associated with the transfer of consigned material.
• Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

Essential Qualifications

To be successful in this role, you will need:

• Direct customer support experience, including administrative experience.
• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficiency in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software is desired.
• Typical education and experience: Associate degree or equivalent, 1-3 years of related experience.

Preferred Qualifications

While not required, the following qualifications would be an asset:

• Experience working in a fast-paced customer service environment.
• Knowledge of logistics and supply chain management principles.
• Familiarity with international trade regulations and customs clearance procedures.
• Proficiency in multiple languages.

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with data entry and order processing software.
• Strong attention to detail and organizational skills.
• Ability to work in a dynamic and fast-paced environment.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to supporting the growth and development of our employees. As an Order Processing and Data Entry Specialist, you will have opportunities to:

• Develop your skills and expertise in logistics and customer service.
• Work with a diverse team of professionals who are passionate about delivering exceptional customer experiences.
• Participate in ongoing training and development programs to enhance your knowledge and skills.
• Contribute to the success of our organization and make a positive impact on our customers.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We offer a collaborative and supportive work environment that fosters creativity, innovation, and continuous learning. Our team members are passionate about delivering exceptional customer experiences and making a positive impact in our community.

Compensation, Perks, and Benefits

As an Order Processing and Data Entry Specialist at arenaflex, you will be offered:

• Competitive hourly rate: $25.00 - $28.00 per hour.
• Part-time employment opportunities.
• Paid time off and sick time.
• 401(k) matching program.
• Generous benefits package that pays 100% of medical, dental, and vision.
• Short-term disability benefits.

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job