Experienced Full Stack Customer Service Representative – Health Insurance Enrollment and Support

At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll be a vital part of our team, delivering exceptional customer experiences and helping us achieve our vision of making health insurance simple and accessible to all. With a strong focus on customer satisfaction, technical support, and innovative solutions, we're looking for self-driven, dedicated, and passionate individuals to join our elite teams.

About arenaflex

arenaflex is a leading provider of cloud-based enrollment tools and services, serving state-based exchanges, brokers, insurers, and consumers across the country. Our consumer-friendly interface and decision support tools empower millions of consumers to make better health plan decisions. With a strong commitment to innovation, customer satisfaction, and community building, we're creating a positive and motivating work environment that fosters growth and development.

Job Summary

As a Remote Customer Service Representative, you'll be responsible for delivering exceptional customer experiences, managing customer accounts, and providing technical support. You'll work closely with our team to resolve customer inquiries, address concerns, and provide solutions that meet their needs. With a strong focus on customer satisfaction, you'll be a key player in helping us achieve our vision of making health insurance simple and accessible to all.

Key Responsibilities

* Inbound and outbound calls to deliver exceptional customer experiences

• Manage customer accounts and provide technical support
• Application data entry and online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills to resolve customer inquiries and concerns
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing to ensure eligibility for certifications
• Adhere to regulated guidelines for communications via all channels

Essential Qualifications

* Moderate to advanced computer skills

• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

Preferred Experience

* Previous experience in customer support or technical support role

• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

What We Offer

* Paid Training to ensure your success in the role

• Full-Time, Seasonal temp-to-permanent roles with opportunities for growth and development
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home with a collaborative and supportive team environment
• 401K Match to help you plan for your future
• Individual Coverage HRA (ICHRA) for comprehensive health insurance coverage
• Paid time off (PTO) to recharge and refocus

Work Environment and Culture

At arenaflex, we're committed to building a positive and motivating work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences and making health insurance simple and accessible to all. We're a collaborative and supportive team that values open communication, creativity, and innovation. With a strong focus on customer satisfaction, we're creating a work environment that's fun, engaging, and rewarding.

Compensation and Benefits

* Base Pay: $14.50 per hour

• Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish Bilingual Base Pay: $15.50 per hour
• Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance
• Comprehensive benefits package, including 401K Match, Individual Coverage HRA (ICHRA), and Paid time off (PTO)

How to Apply

If you're a self-driven, dedicated, and passionate individual who's passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our elite teams and be a part of our mission to revolutionize the way people find and enroll in health insurance. Apply Job! Apply for this job