Retail Customer Service Expert – Remote- BYOD | arenaflex | Remote (United States)

Unlock Your Potential as a Retail Customer Service Expert at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking a talented Retail Customer Service Expert to join our remote team. As a key contributor to our customer service team, you will be the face of arenaflex, providing top-notch support to our clients and their customers.

About arenaflex

arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact in our communities, with our clients, and on the environment.

Benefits of Working with arenaflex

* Paid Training to help you develop your skills and expertise

• Competitive Wages that reflect your value to our team
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to recharge and refocus
• Employee wellness and engagement programs to support your physical and mental well-being

You and arenaflex

At arenaflex, we believe in a balanced high-tech and high-touch approach, combined with deep industry and geographic expertise. We make people's lives simpler, faster, and safer by helping companies adapt quickly to changing needs. As a Retail Customer Service Expert, you will be a key contributor to this mission, working in a collaborative and engaging environment where no two days are the same.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! With a strong focus on career growth and development, you will have the opportunity to discover your potential and take your career to new heights.

Work from Home Requirements

As a remote employee, you will have the flexibility to work from anywhere, using your own device (desktop, laptop, or tablet). Your device must meet the following requirements:

• Windows 10 or later
• Minimum of 4GB RAM
• Wired Ethernet LAN connection
• Internet Connection (Satellite, wireless, and dial-up ISP are not permitted)
• Minimum subscribed download rate equal to or exceeds 12.0 Mbps
• Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Proof of internet speed required
• Clean and quiet workspace

Responsibilities

As a Retail Customer Service Expert, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include:

• Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're dedicated to providing a workplace that is conducive to happiness and a healthy work-life balance. Join our arenaflex family and discover a workplace that is positive, supportive, and challenging.

Apply Now!

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to become a Retail Customer Service Expert at arenaflex and take the first step towards a rewarding and challenging career. Apply Job!

Note:

arenaflex can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Apply for this job