Experienced Full Stack E2E Customer Journey, Sr Product Marketing Manager – Web & Cloud Application Development
Join arenaflex, a leading innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform.
About arenaflex
arenaflex is a pioneering medical device company that has been revolutionizing the lives of people with diabetes and other conditions for over two decades. Founded in 2000 with a mission to enable customers to enjoy simplicity, freedom, and healthier lives through innovative technology, arenaflex has come a long way since its inception. With its Omnipod product platform, arenaflex has improved the lives of hundreds of thousands of patients worldwide by providing a unique alternative to traditional insulin delivery methods. The company's commitment to innovation and customer-centricity has earned it numerous accolades, including being recognized as a 2022 Top Workplace USA and a Great Place to Work in four international locations in 2023.
About the Role
We are seeking a highly skilled and strategic E2E Customer Journey, Sr Product Marketing Manager to join our team. This role is pivotal in creating comprehensive customer journey maps that will inform our go-to-market strategy for new product launches. The ideal candidate will work closely with Franchise Product Marketing Managers (PMMs) to translate overall strategies into detailed customer journey maps, ensuring that every customer interaction is optimized to meet their needs.
Responsibilities
As an E2E Customer Journey, Sr Product Marketing Manager at arenaflex, you will be responsible for:
- Customer Journey Mapping: Develop and maintain detailed customer journey maps that reflect the go-to-market strategy for new product launches.
- Ecosystem Mapping: Identify updates on the E2E internal flows from customer journey perspective for each upcoming product launch or partnership.
- Collaboration: Partner with Franchise PMMs to translate overall strategies into actionable customer journey maps.
- Cross-Functional Coordination: Consolidate input from various teams to provide a holistic view of the customer journey.
- Strategic Planning: Guide teams to define implications in different Agile Release Trains (ARTs), considering customer needs at each interaction.
- Documentation: Document different versions of the customer journey as strategies evolve, ensuring alignment with the future state customer journey.
- Continuous Improvement: Monitor and update customer journey maps to reflect changes in strategy and customer feedback.
Qualifications
To be successful in this role, you will need:
- Experience: Proven a minimum of 5-8 years of total experience, with 3+ years of experience defining customer journeys and their associated business process and technology enablers.
- Skills: Strong analytical skills, excellent communication, and the ability to work collaboratively across teams.
- Knowledge: Familiarity with Agile methodologies and experience working with Agile Release Trains (ARTs).
- Education: Bachelor's degree in marketing, business, or a related field; advanced degree preferred.
Key Competencies
To excel in this role, you will need to possess:
- Strategic Thinking: Ability to translate high-level strategies into detailed, actionable plans.
- Collaboration: Strong interpersonal skills to work effectively with cross-functional teams.
- Attention to Detail: Meticulous in documenting and updating customer journey maps.
- Adaptability: Ability to manage multiple projects and adapt to changing strategies and priorities.
Why Join arenaflex?
* Impact: Play a crucial role in shaping the customer experience for new product launches.
- Growth: Opportunities for professional development and career advancement.
- Culture: Be part of a dynamic and innovative team committed to excellence.
Additional Information
* The position can be remote, hybrid or in-person at our Acton, MA Headquarters. The preferred location is near San Diego, CA or Acton, MA.
- Travel is estimated at 5-10% but will flex depending on business needs.
Compensation and Benefits
The US base salary range for this full-time position is $141,300.00 - $212,250.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Equal Employment Opportunity
At arenaflex, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Apply Now
If you are passionate about creating exceptional customer experiences and have the skills to translate strategy into actionable plans, we would love to hear from you! Apply now to join our team and be part of a dynamic and innovative organization that is shaping the future of medical device technology. Apply Job! Apply for this job