Experienced Sr. Director, Global Customer Education Services – Driving Dynamic Learning Experiences Across Arenaflex

Are you a visionary leader with a passion for transforming customer learning experiences? Do you have a proven track record of driving growth and innovation in the education services space? If so, we invite you to join Arenaflex as our Sr. Director, Global Customer Education Services. In this pivotal role, you will lead the development and delivery of world-class learning experiences that empower Arenaflex customers and partners to achieve meaningful change.

About Arenaflex

Arenaflex is a leading provider of cloud-based work management solutions that empower organizations to transform their work into dynamic, collaborative, and secure experiences. Our platform unifies collaboration, workflows, and content management into a single flexible, scalable, and no-code platform that gives everyone the ability to make an impact. As a global leader in the industry, we are committed to fostering an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members and customers.

Job Summary

As the Sr. Director, Global Customer Education Services, you will be responsible for leading and inspiring a growing team of Learning Experience Designers, Instructional Designers, and Professional Trainers to deliver timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments. You will work closely with various organizations within Arenaflex, as well as with customer and partner groups, to refine and grow our education services business. Your vision and leadership will help create a world-class learning program that spans modalities and skills, developing a global workforce of Arenaflex ambassadors who can drive meaningful change.

Key Responsibilities

* Lead the global content and learning strategy for customer training and enablement for Arenaflex products and solutions

• Own the development and delivery of learning experiences for all Arenaflex products
• Lead and energize a high-performing organization, setting a clear vision and establishing a culture of continuous improvement to drive a team of Learning Experience Designers, Instructional Designers, and Professional Trainers to deliver timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments
• Be responsible for delivering a world-class learner experience, including learners' journey, programs and offerings, LMS/LXP systems, processes and policies, and digital touchpoints
• Partner closely with Marketing to execute on the strategy and brand of Arenaflex certifications as synonymous with Project, Program Management (PPM) expertise
• Establish, monitor, and achieve key financial and non-financial performance metrics for the Learning function to ensure the program is delivering to brand, community, marketing, and sales goals
• Make Arenaflex University integral to the Marketing, Sales, Engineering, and Customer Success organizations to retain and expand the customer base
• Manage cross-functional interlock and lead strategic and operational interlock with Marketing, Sales, Sales Operations, Engineering, and Customer Success
• Partner and align effectively with the Channels team to expand the competency, capacity, and capability of the partner ecosystem
• Innovate with blended learning solutions while aligning with Arenaflex's overall knowledge and enablement strategy, including documentation, self-help, and community
• Lead the business-level implementation, enhancement, and support of a Learning Management System in coordination with the global, enterprise-wide effort

Essential Qualifications

* Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience

• Excellent collaborator and communicator within and across various levels of the organization
• Strong track record for growing revenue with P&L experience
• Proven leadership skills in motivating and inspiring a team
• Experience designing, managing blended learning and certification programs
• Strong balance of strategic and execution skills
• BA/BS degree required; Advanced degree a plus
• Minimum of 10 years relevant experience

Highly Desirable Qualifications

* Experience creating market value for a Software Certification similar to Cisco/MSFT/VMware/etc

• Experience creating partner/channel momentum for paid training and certification
• Experience in bundling of training and certification into overall company packages as seen at Workday/SFDC/MSFT
• Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules

Work Environment and Culture

Arenaflex is a remote-friendly company that offers a flexible and inclusive work environment. Our team members enjoy a range of benefits, including:

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under Arenaflex-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development, including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Arenaflex account
• Teleworking options from any registered location in the U.S. (role specific)

Compensation

Arenaflex provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors, including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market-competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer. California & New York: $189,000 - $264,600 All other US States: $175,000 - $245,000

Equal Opportunity Employer

Arenaflex is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. At Arenaflex, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Arenaflex, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!

How to Apply

If you're a motivated and innovative leader with a passion for transforming customer learning experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply for this job