Experienced External Support Engineer – Content Tools and Workflow Expert

At arenaflex, we're on a mission to revolutionize the way we create and deliver exceptional content to our users. As a key member of our External Support team, you'll play a vital role in bridging the gap between our content creation teams and the tools engineering team. If you're passionate about technical support, content creation, and collaboration, we want to hear from you!

About arenaflex

arenaflex is a leading innovator in the entertainment industry, known for our cutting-edge content creation tools and platforms. Our team is dedicated to pushing the boundaries of what's possible in content creation, and we're looking for talented individuals like you to join our journey. With a focus on collaboration, innovation, and customer satisfaction, we're creating a work environment that's both challenging and rewarding.

Job Summary

As an External Support Engineer at arenaflex, you'll be responsible for providing top-notch technical support to our content creation teams, ensuring they have the tools and resources they need to succeed. You'll work closely with our tools engineering team to identify and resolve issues, develop new tools and processes, and drive feature development from concept to completion. If you're a team player with a passion for technical support and content creation, we want to hear from you!

Key Responsibilities

* Provide technical support to content/external teams in regards to use of content tools, including troubleshooting, debugging, and resolving issues

• Create reference materials and provide training to get external teams up to speed with the toolset, ensuring seamless adoption and utilization
• Solve and debug possible issues with tools and workflows to quickly resolve issues for users, escalating complex or problematic issues to the tool development team as needed
• Advocate for tools, workflow improvements, and suggestions from external teams, driving innovation and continuous improvement
• Partner with other engineers to develop tools and processes that improve efficiency and quality, fostering a culture of collaboration and excellence
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion, ensuring alignment and buy-in across teams
• Exemplify reliability, accountability, and professionalism in all work-related interactions, setting a high standard for customer satisfaction and team performance

Skills and Abilities

* Ability to read and understand C# code, with a strong foundation in software development principles and practices

• Excellent written and verbal communication skills, including the ability to work with external partners and stakeholders
• Positive attitude and ability to receive and provide objective and constructive feedback, fostering a culture of growth and improvement
• Excellent organization skills, with the ability to prioritize and manage numerous requests simultaneously
• Self-motivating, with a strong sense of initiative and a willingness to take on new challenges and responsibilities
• Experience with Jira, Confluence, or other defect tracking software, with a strong understanding of agile development methodologies and principles

Education and Experience

* Bachelor's degree in Computer Science or a related field, or equivalent work experience

• Experience supporting a live service or tool environment, with a strong understanding of software development lifecycles and deployment processes
• Unity 3D game and tool development experience, with a strong foundation in game development principles and practices
• Experience with iOS and Android mobile development, with a strong understanding of mobile app development principles and practices
• 5 years' experience in delivering production-level code in a professional environment, with a strong track record of success and customer satisfaction

Position Type/Expected Hours of Work

Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and collaborations during this time. We're a remote-friendly team, and we're open to discussing flexible work arrangements that meet your needs and preferences.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary and Benefits

At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000. In addition to competitive compensation, we offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) matching program
• Flexible PTO policy
• Professional development opportunities
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

How to Apply

If you're a motivated and talented individual with a passion for technical support and content creation, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success! Apply for this job