Experienced Full Stack Customer Service Agent – Auto Dealer Support
Join arenaflex, a leading provider of innovative solutions, as a remote Customer Service Agent – Auto Dealer Support. This exciting opportunity allows you to showcase your computer and problem-solving skills while providing top-notch service to automotive dealerships.
About the Role:
Are you looking for a career that combines your passion for customer service with your technical skills? Look no further! As a remote Customer Service Agent – Auto Dealer Support at arenaflex, you'll be the go-to resource for automotive dealerships needing help with orders they've placed. You'll work closely with our team to provide exceptional service, resolve customer issues, and ensure timely and accurate solutions.
What You'll Do:
* Provide fantastic service over the phone, using your excellent communication and interpersonal skills to build strong relationships with customers
- Utilize your computer skills to:
+ Research requests related to profile assistance + Track vehicle shipments and vehicle orders + Assist with car warranties + Escalate critical orders + Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails, and other communications as needed) while maintaining a positive and upbeat attitude
- Work collaboratively with our team to resolve customer issues and provide exceptional service
Questions Before You Apply?
If you have any questions or concerns about this role, please don't hesitate to reach out to our Talent Acquisition Specialist. You can live chat with us on our website (careers.arenaflex.com) or email us at [email protected].
Skills for Success:
To succeed in this role, you'll need:
- Computer, typing, and phone skills
- The ability to speak and type proficiently at the same time
- Strong problem-solving skills, with the ability to act as a consultant and resolve customer issues
- A solid work ethic, with the ability to meet deadlines
- Excellent organizational and interpersonal skills, with a strong attention to detail
Eligibility Requirements:
To be eligible for this role, you'll need:
- A high school diploma or equivalent
- Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers)
- Availability to work during the hours outlined below (note: must be able to stick to the schedule reliably, as some queues are time-sensitive)
Schedule:
* Training (requires 100% attendance): + First five weeks – instructor-led: - 8 hours/day - Between 8 a.m. and 5:30 p.m. Eastern time - Monday – Friday + Next four weeks – hands-on calls: - Scheduled during hours of operation: - Between 8 a.m. and 8 p.m. Eastern time - Monday – Friday
- Work schedule:
+ Able to work shifts between 8 a.m. and 8 p.m. Eastern time + Monday – Friday + No weekends!
Nice to Have:
* A degree in a relevant or related field
- Experience in the automotive industry
Remote Work Requirements:
To work remotely, you'll need:
- To be a Michigan resident
- High-speed internet access at home that you can connect to via Ethernet or landline
- A secluded and distraction-free work environment
The Remote Experience:
Wondering what it's like to work for arenaflex from home? Check out our video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
Why arenaflex?
At arenaflex, we believe that your employment is more than just a paycheck. It's the combination of competitive pay, health benefits, and other benefits that we provide – your total compensation package.
Health & Wellness Benefits:
* Medical and prescription coverage, including free annual physicals
- Dental and vision insurance
- Paid time off
- Associate wellness program (earn a reward for getting your annual wellness checkup)
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits:
* 401(k) with match
- Flexible spending account
- Life insurance
- Short- and long-term disability insurance
Benefits to Make Your Life Easier:
* Teladoc: Free online access to doctors 24/7
- 24/7 nurse help desk
- Patient advocacy: Free 24/7 help with benefit questions and claims issues
- Family, financial, and estate guidance (will) services
About arenaflex:
Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details, and moving mountains (making the impossible possible) – for our arenaflex Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring, and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].
Thank You for Your Interest in arenaflex:
We're excited to hear from you and explore how you can join our team. Please don't hesitate to reach out to us with any questions or concerns.
Notices:
* arenaflex utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/ArenaflexEverify and your right to work: https://bit.ly/ArenaflexRightToWork.
- Click here to view arenaflex's CCPA Notice for applicants in California: https://info.arenaflex.com/ccpa.
- Click here to view arenaflex's privacy policy: https://info.arenaflex.com/arenaflex-privacy-policy.
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