Experienced Part-time Chat Specialist – Automotive and Recreational Vehicle Sales Support

At arenaflex, we're on a mission to revolutionize the way people interact with our dealer clients online. As a Part-time Chat Specialist, you'll play a vital role in providing exceptional customer service and turning online conversations into leads that drive revenue for our clients. If you're a people person with a passion for technology and a knack for multitasking, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for the automotive and recreational vehicle industries. Our team is dedicated to delivering exceptional customer experiences and helping our dealer clients succeed in a rapidly changing market. We're proud to be a part of the arenaflex family, and we're excited to welcome talented individuals like you to our team.

Responsibilities

As a Part-time Chat Specialist, you'll be responsible for:

• Handling a wide variety of customer inquiries via online chat, providing accurate and timely responses to help customers find the information they need
• Providing product and service information to customers, including details about automotive and recreational vehicle sales, service, finance, and general dealership questions
• Narrowing down on appointment information to schedule appointments and ensure seamless communication between customers and our dealer clients
• Developing and maintaining a knowledge base of our ever-evolving products and services, staying up-to-date on the latest industry trends and developments
• Capturing customer contact information for lead generation and client review, helping our dealer clients to build strong relationships with their customers
• Summarizing interactions based on customer needs for client review, providing valuable insights to help our dealer clients improve their online presence and customer service

Qualifications

To succeed in this role, you'll need:

• Previous experience in retail customer service or the automotive industry, although not necessary
• The ability to type at least 35 WPM, with 40 and above preferred
• Basic internet and window-based computer skills, including proficiency in Microsoft Office and Google Suite
• Strong multitasking skills, with the ability to handle multiple conversations and tasks simultaneously
• A positive and professional demeanor, with excellent written and verbal communication skills
• The ability to adapt to change and thrive in a fast-paced work environment
• Gaming experience is a plus, as it demonstrates your ability to think on your feet and handle multiple tasks at once

Requirements

To join our team, you'll need to:

• Attend 4 weeks of training, Tuesday-Saturday between the hours of 10:00am-6:30pm CST
• Work 5-hour time blocks daily after completing training
• Meet the typing speed requirement of at least 35 WPM, with 40 and above preferred
• Demonstrate a positive and professional demeanor, with excellent written and verbal communication skills
• Show your ability to adapt to change and enjoy a quick-paced work environment
• Have gaming experience, although not required

Benefits

As a Part-time Chat Specialist at arenaflex, you'll enjoy:

• Comprehensive training programs to help you develop your skills and knowledge
• A dynamic and supportive work environment, with opportunities to learn and grow with our team
• Access to our state-of-the-art facility amenities, including onsite dining, medical center, and fitness center
• Participation in sports and social leagues, as well as volunteering initiatives through our Associate Foundation
• A non-smoking environment that promotes a healthy lifestyle
• Opportunities to work with a diverse team of talented individuals from all walks of life

Compensation

We offer competitive compensation and benefits packages to our Part-time Chat Specialists, including:

• A competitive hourly rate
• Opportunities for career growth and advancement
• Comprehensive benefits packages, including health, dental, and vision insurance
• Paid time off and holidays
• Access to our employee assistance program

How to Apply

If you're a motivated and customer-focused individual with a passion for technology and a knack for multitasking, we want to hear from you! Apply now to join our team as a Part-time Chat Specialist and take the first step towards a rewarding and challenging career with arenaflex. Apply Now! Apply for this job