Experienced Remote Call Center Customer Service Representative - Medicaid Member Support

At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a Remote Call Center Customer Service Representative, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

About arenaflex

arenaflex is a leading provider of customer service solutions, working with Fortune 100 companies and over 500 governments to create exceptional outcomes for our clients and the millions of people who count on them. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture where individuality is noticed and valued every day.

Job Summary

We're seeking an experienced Remote Call Center Customer Service Representative to join our team in providing exceptional customer service to Medicaid members in the State of Iowa. As a key member of our team, you'll be responsible for providing one-to-one telephone contact with applicants, beneficiaries, and enrollees, accurately documenting enrollment requests and status changes, and maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.

Responsibilities

* Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates

• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

* Basic understanding of a call center environment in a customer service role and quality monitoring processes

• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Excellent typing and grammar skills

• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

* $18.00 per hour pay rate (bi-weekly pay)

• Paid Training with Equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options
• Paid holidays and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

* arenaflex is committed to creating a positive, employee-friendly culture where individuality is noticed and valued every day.

• Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture where everyone feels valued and supported.
• We offer a flexible work environment that allows you to work from home and maintain a healthy work-life balance.

Compensation and Benefits

* The pay for this role is $18.00 per hour.

• arenaflex offers a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Policy

People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through our website. We value the health and safety of our associates, their families, and our community, and we require that you provide us with your vaccination status, where legally permissible. Apply Job! Apply for this job