Experienced Customer Service Representative – Work-from-Home Opportunity with arenaflex
At arenaflex, we're a leading technology producer in the human services field, renowned for developing innovative solutions for complex human service operations. As a family-owned and operated business with over 50 years of experience, we've built a culture that values teamwork, dedication, empowerment, and a strong emphasis on work-life balance. Our mission is to provide an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits.
Join our Extended Family
As a Customer Service Representative at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional service to our clients. We're a 24-hour, 7-day-a-week call center facility, and we're looking for talented individuals who are willing to go the Extra Mile. If you're looking for a meaningful and fulfilling career, we invite you to consider arenaflex.
Overview
As a Customer Service Representative, you'll be responsible for receiving and resolving inbound calls from clients in accordance with Standard Operating Procedures and contractual obligations. You'll categorize calls, maintain a general understanding of policies and procedures, and possess strong oral and written communication skills. You'll also be knowledgeable in modern office practices, procedures, and equipment, and exhibit excellent interpersonal skills using tact, patience, and courtesy.
Key Responsibilities
* Receive and resolve inbound calls from clients in accordance with Standard Operating Procedures and contractual obligations
- Categorize calls and maintain accurate records
- Maintain a general understanding of policies and procedures
- Possess strong oral and written communication skills
- Knowledgeable in modern office practices, procedures, and equipment
- Exhibit excellent interpersonal skills using tact, patience, and courtesy
- Utilize email, phone, and chat as primary communication methods
- Participate in online self-paced training and virtual interviews
- Work from home with a quiet and distraction-free space
- Meet productivity and quality standards
Communication Methods
- Phone
- Chat
Work-from-Home Opportunity
* This is a fully virtual opportunity with virtual interviews, online self-paced training, and work at home!
- This is a permanent work-from-home position.
- The rate of pay is $14/hr and shift differential. Paid bi-weekly.
- We are looking for 2nd shift hours (10 am EST to 9 pm EST) which might require nights and weekend hours. Set schedules.
- We offer Medical, Dental, Vision, and 401(k) after your first 30 days with us.
- Paid Time Off (PTO) accrual on your first day!
- Referral Program and internal promotion opportunities.
Required Experience
* High School Diploma or equivalent required
- At least one-year prior experience in the area of service delivery, customer service, call center technology, or a related field. Will accept an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
- Must be proficient in data entry skills including keyboard, mouse, and 10 keypad
- Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process
- Basic knowledge of Microsoft Office
Technical Requirements
* Quiet and distraction-free place in your home to work at a desk/table.
- Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots)
- Smartphone with Android OS or iPhone for user authentication
- Personal headset (optional)
Prevue Assessments
In order to qualify for this Virtual / Remote Work from Home position, you will need to complete 2 Prevue assessments which will be emailed to you at the completion of your application submission. If you do not receive those assessments, please reach out to Salena Kniesly at [email protected] for assistance.
Pay Rate and Benefits
* Pay rate is $14/hr.
- Must reside in the United States to be considered.
- We are an Equal Opportunity Employer. We are a Drug-Free Workplace.
How to Apply
If you're passionate about delivering exceptional customer service and are looking for a meaningful and fulfilling career, we invite you to apply for this exciting opportunity. Click on the link below to register and submit your application. Apply Now!
About arenaflex
arenaflex is a leading technology producer in the human services field, renowned for developing innovative solutions for complex human service operations. As a family-owned and operated business with over 50 years of experience, we've built a culture that values teamwork, dedication, empowerment, and a strong emphasis on work-life balance. Our mission is to provide an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits.
Why Join arenaflex?
* Competitive pay and benefits package
- Opportunity to work from home with a quiet and distraction-free space
- Virtual interviews and online self-paced training
- Paid Time Off (PTO) accrual on your first day!
- Referral Program and internal promotion opportunities
- Collaborative and dynamic work environment
- Opportunity to make a meaningful and fulfilling career
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Apply for this job