Experienced Claims Customer Service Representative – Automotive Warranty Coverage and Claims Support

At arenaflex, we're on a mission to revolutionize the automotive warranty industry by providing top-notch coverage and exceptional customer service. As a Claims Customer Service Representative, you'll play a vital role in helping us achieve this goal by delivering world-class support to our customers and partners. If you're a bright, outgoing, and energetic individual with a passion for problem-solving and customer satisfaction, we want to hear from you!

Job Summary

As a Claims Customer Service Representative, you'll be the face of arenaflex, providing expert guidance and support to customers, agents, dealers, and internal staff on various levels of contract coverage and claims processes. You'll be responsible for analyzing information in our Vehicle Service Contract and claims system to advise customers on benefit amounts, requesting and distributing internal information to aid the Claims Adjudication Department, and managing workflow to complete all requests and documents according to established procedures.

Key Responsibilities

* Analyze information in Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts

• Request and distribute internal information to aid Claims Adjudication Department
• Answer phone and email inquiries and provide information and explanations on the various levels of contract coverage, and claims processes
• Manage workflow, process, and complete all requests and documents according to established procedures
• Be a team member, work effectively in a friendly team environment
• Be interactive and communicative with management and co-workers in a visible manner, requiring camera usage for training, team meetings, and meetings with management
• Perform other job duties as assigned

Key to Success

* Minimum High School graduate or GED required

• Strong organizational and customer service skills with ability to problem solve and multi-task, must be detail-oriented with a high level of accuracy in data entry skills
• The ability to maintain confidentiality of sensitive information
• Possess excellent written and verbal communication skills, must be able to communicate effectively with contract holders, agents, dealers, internal staff/upper management, and customers, call center experience preferred
• Proficient working on a PC, working knowledge of MS Office, able to learn new programs quickly, type at least 35 wpm, and document information while discussing the claim over the phone
• Automotive Service Department experience preferred. Warranty Administrators, BDC Representatives, Automotive Cashier/Receptionist, Service Writers are also encouraged to apply

Essential Skills and Competencies

* Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in MS Office and ability to learn new software quickly
• Strong attention to detail and accuracy in data entry
• Ability to maintain confidentiality of sensitive information
• Strong organizational and time management skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to investing in our employees' growth and development. As a Claims Customer Service Representative, you'll have opportunities to:

• Develop your skills and knowledge in the automotive warranty industry
• Work with a dynamic and supportive team to achieve our goals
• Participate in ongoing training and development programs to enhance your performance and career prospects
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture

At arenaflex, we're proud of our diverse and inclusive company culture. We believe that our employees are our greatest strength, and we're committed to creating a work environment that's supportive, collaborative, and fun. As a Claims Customer Service Representative, you'll have the opportunity to work with a talented and dedicated team to deliver exceptional customer service and support.

Compensation, Perks, and Benefits

As a Claims Customer Service Representative, you'll enjoy a competitive compensation package, including:

• $20.50/hour
• Additional bonus and incentive opportunities
• Paid training and upward mobility – we invest in your growth
• 401(k) with company match after 90-days of employment
• Medical, Dental, and Vision Insurance
• Voluntary Life Insurance
• Internet Stipend
• Casual dress code

Equal Employment Opportunity

arenaflex is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.

About arenaflex

arenaflex has been honored with multiple Stevie Awards for being a great place to work, and we're growing rapidly. We're a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At arenaflex, we embrace the entrepreneurial spirit, and you'll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.

Join Our Team

If you're a motivated and customer-focused individual with a passion for problem-solving and teamwork, we want to hear from you! Apply now to become a part of our dynamic team and help us revolutionize the automotive warranty industry. Apply Job! Apply for this job