Experienced Seasonal Chat & Phone Tech Support/Customer Service Agent – Remote Work Opportunity

Are you ready to embark on a rewarding career journey with a forward-thinking company that prioritizes memorable associate experiences and exceptional customer support? Look no further than arenaflex, a global leader in the customer experience (CX) industry. We're excited to announce a seasonal opportunity for a skilled Chat & Phone Tech Support/Customer Service Agent to join our team of dedicated professionals. At arenaflex, we believe that every small moment has a significant impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. With over 20 years of experience in hiring for customer support roles, our modernized application technology benefits our customers and you. We're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success.

About arenaflex

arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, arenaflex combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Responsibilities

As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you will be responsible for:

• Providing basic technical support via phone or chat to our valued customers
• Delivering an exceptional support experience that exceeds customer expectations
• Interacting and communicating effectively with a variety of customers, including those with diverse backgrounds and needs
• Providing a memorable and delightful experience that leaves a lasting impression

What You'll Enjoy

* Working from the comfort of your own home, with the flexibility to create a productive and comfortable workspace

• Computer equipment provided, including a monitor, to ensure you have everything you need to succeed
• A full-time schedule with the opportunity to become permanent, depending on your performance and the needs of the business
• Competitive hourly rate of $14/hour, with incentive opportunities to reward your hard work and dedication
• Hands-on, 100% paid training to equip you with the skills and knowledge you need to excel in your role
• Internal Mobility opportunities, with 84% of our managers promoted within, to help you advance your career
• Employee discounts and referral bonuses to show our appreciation for your hard work and commitment
• EverBetter wellness program to support your physical and mental well-being

Location Requirements

* Must live in the United States

• Applicants residing within a 50-mile radius of our local sites may only be considered for onsite job openings
• Must reside in one (1) of the following States: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming

Qualifications

* Flexible to the needs of the business, with a willingness to adapt to changing circumstances

• Must have a High School Diploma or GED Equivalent
• 18 years of age or older

Equipment and Internet Requirements

* Must have the following: + 1 Stand Alone Monitor (19 inch) + Hardwired internet connection (no satellite or wireless) + Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up + A Working Phone Line (Home Phone or Mobile) + Home office must be a noise/distraction-free environment + Desk and an ergonomic chair

Why Join arenaflex?

At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, learning, and success. We believe that every small moment has a significant impact on our work experiences, customers, teams, and friends. By joining our team, you'll have the opportunity to:

• Work with a global leader in the customer experience (CX) industry
• Develop your skills and knowledge through hands-on training and internal mobility opportunities
• Enjoy a competitive hourly rate and incentive opportunities
• Participate in our EverBetter wellness program to support your physical and mental well-being
• Be part of a diverse and inclusive team that values and celebrates individual differences

How to Apply

If you're ready to embark on a rewarding career journey with arenaflex, apply now through our website: Apply Job!

Equal Employment Opportunity

arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Apply for this job