Experienced Insurance Customer Service Representative – Work from Home Opportunity with arenaflex

At arenaflex, we're dedicated to providing exceptional customer service to our valued members and customers. As a leading provider of insurance and travel services, we're seeking an experienced Insurance Customer Service Representative to join our team. This is a unique opportunity to work from home, providing you with the flexibility and work-life balance you deserve.

About arenaflex

arenaflex is a renowned organization that has been serving its members and customers for decades. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted provider of insurance and travel services. With a strong focus on diversity, equity, and inclusion, we strive to create a welcoming and inclusive workplace that values the contributions of all team members.

Job Summary

We're seeking an experienced Insurance Customer Service Representative to join our team in a work-from-home capacity. As a key member of our insurance call center, you'll be responsible for handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone. You'll provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium, ensuring that our members and customers receive exceptional service and support.

Responsibilities

As an Insurance Customer Service Representative with arenaflex, you'll be responsible for:

• Handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone
• Providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Reviewing and updating policies to enhance retention and better meet the needs of the consumer
• Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Making appropriate recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
• Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilizing knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Providing quotes on endorsements as requested
• Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as liaison for information exchange between customer and insurance companies
• Processing changes to policies within EPIC and submitting changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
• Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
• Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information

Requirements

To be successful in this role, you'll need:

• A high school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment
• Excellent communication and interpersonal skills, with the ability to provide exceptional customer service
• Strong problem-solving and analytical skills, with the ability to navigate complex insurance policies and procedures
• Proficiency in EPIC and other relevant software systems
• Ability to work in a fast-paced, dynamic environment, with a focus on meeting customer needs and resolving issues efficiently

What We Offer

As an Insurance Customer Service Representative with arenaflex, you'll enjoy a competitive hourly rate, depending on experience and salary zone. You'll also be eligible for annual merit increases, comprehensive health benefits, paid time off, and a 401(k) plan with a company match. Additionally, you'll have access to tuition reimbursement, life insurance, and flexible spending accounts, as well as a nearly 4-week paid time off accrual during the first year.

Work Schedule

Our work schedule is Monday through Friday, 10 a.m. to 6 p.m. CST, with rotating Saturdays with the team. Saturday hours would be 9 a.m. to 3 p.m.

Why Join arenaflex?

At arenaflex, we're committed to creating a welcoming and inclusive workplace that values the contributions of all team members. We're dedicated to providing exceptional customer service, and we're passionate about helping our members and customers achieve their goals. If you're a motivated and customer-focused individual who is passionate about insurance and customer service, we encourage you to apply for this exciting opportunity.

How to Apply

If you're interested in joining our team as an Insurance Customer Service Representative, please submit your application through our website. We look forward to reviewing your application and welcoming you to the arenaflex team!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to cultivating a diverse and inclusive workplace. We welcome applications from qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin.

Investment in Diversity, Equity, and Inclusion

At arenaflex, we're committed to creating a workplace that values diversity, equity, and inclusion. We strive to attract and retain candidates with a passion for their work, and we encourage all qualified individuals to apply. Apply for this job