Experienced Bi-Lingual Customer Service Coordinator for Food Manufacturing Industry

At arenaflex, we're passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. As a leading brand in the food manufacturing industry, we're committed to upholding our core values of Family, Quality, Integrity, and Authenticity. We're now seeking an experienced Bi-Lingual Customer Service Coordinator to join our team and help us continue our journey of success.

About arenaflex

arenaflex is a dedicated, family-owned company that has been a leader in the food manufacturing industry for over 13 years. With a strong presence among the Hispanic population nationwide, we're poised for continued growth and expansion. Our commitment to quality, integrity, and authenticity has earned us a reputation as a trusted brand, and we're now looking for talented individuals who share our values to join our team.

Job Summary

As a Bi-Lingual Customer Service Coordinator, you will play a critical role in ensuring customer satisfaction by providing exceptional service, resolving inquiries and complaints, and collaborating with cross-functional teams to drive business growth. This is an exciting opportunity to join a dynamic team and contribute to the success of arenaflex.

Key Responsibilities

* Processing Orders/Order Revisions: Manage and process customer orders accurately and timely, coordinating with cross-functional teams to ensure customer requirements are met.

• Daily Customer Interactions: Resolve inquiries and concerns from customers, vendors, and consumers via phone, email, or chat, providing information about products, services, and company policies.
• Handling Complaints: Manage and resolve customer complaints efficiently, including product issues, delivery problems, and service discrepancies.
• Sales Support: Assist the sales team by providing customer feedback, managing accounts, and supporting promotional activities.
• Logistics Coordination: Work with the logistics team to ensure timely and accurate delivery of products, communicating any delays or issues to customers.
• Documentation and Reporting: Maintain detailed records of customer interactions, orders, and complaints, generating reports to help improve customer service processes.
• Quality Assurance: Coordinate with the quality assurance team to address any product quality issues reported by customers.
• Cross-Function Collaboration: Work with various departments, including production, logistics, and quality control, to ensure customer satisfaction and address any issues that may arise.

Essential Qualifications

* Bi-Lingual (Spanish): Required for effective communication with customers and colleagues.

• Food Manufacturing Experience: Proven experience in the food manufacturing industry, with a strong understanding of customer needs and expectations.
• Bachelor's Degree: A degree in a relevant field, such as business, marketing, or customer service.
• 5+ Years of Customer Service Experience: Proven track record of providing exceptional customer service, with experience in handling customer complaints and resolving issues.
• Experience as a Customer Account Manager: Proven ability to manage customer accounts, provide feedback, and support promotional activities.
• Experience with PO's & Invoicing PO's: Proficient in processing purchase orders and invoices, with experience in managing accounts and resolving discrepancies.
• Proficient in Excel, ERP's, and Complaints Platform: Experience with Microsoft Excel, Enterprise Resource Planning (ERP) systems, and complaints platforms, with a preference for Dynamics 365 (D365).
• Experience with B2B or B2B & B2C Clients: Proven experience in working with business-to-business (B2B) or business-to-business and business-to-consumer (B2B & B2C) clients.

Preferred Qualifications

* Experience with Cross-Functional Teams: Proven ability to work effectively with cross-functional teams, including production, logistics, and quality control.

• Experience with Quality Assurance: Proven experience in coordinating with quality assurance teams to address product quality issues.

What We Offer

* Competitive Salary and Benefits: A competitive salary and benefits package, including health insurance, retirement plans, and paid time off.

• Opportunities for Growth and Development: Opportunities for career growth and development, with training and support to help you achieve your goals.
• Collaborative and Dynamic Work Environment: A collaborative and dynamic work environment, with a team of talented and dedicated professionals.
• Recognition and Rewards: Recognition and rewards for outstanding performance, with opportunities to participate in company-wide initiatives and events.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. Apply for this job