Experienced Customer Account Support Specialist – Collections and Financial Services
At arenaflex, we're on a mission to provide hardworking people with quality vehicles and innovative financial solutions. With our rich history and over 65 locations across the Southeast, arenaflex is one of the fastest growing auto leasing and finance companies in the United States. This growth has created opportunities for existing team members and the need to bring qualified talent to join our family.
About arenaflex
arenaflex prides itself on having a diverse and inclusive environment that provides everyone the opportunity to advance their career within. We value hard work, creativity, integrity, and a can-do spirit. Our culture defines how we conduct our business, and we're committed to our core values:
- Integrity: We operate with honesty and transparency in all our interactions.
- Innovation: We strive to stay ahead of the curve, embracing new ideas and technologies.
- Inclusion: We celebrate diversity and create an environment where everyone feels valued and respected.
- Service: We're dedicated to delivering exceptional customer experiences.
- Success: We're driven to achieve our goals and exceed expectations.
Join Our Team
If you have ever dreamed of being part of something bigger than yourself, and having fun while doing it, we invite you to join our team! As a 100% remote Customer Account Support Specialist, you'll play a critical role in servicing our large and growing portfolio. This is an exciting opportunity for ambitious, results-oriented individuals who have a natural gift for talking to people.
Responsibilities
As a Customer Account Support Specialist, you'll be responsible for:
- Contacting customers to determine the reason for payment delinquency and negotiating payments.
- Handling accounts with speed and accuracy while maintaining professionalism.
- Confirming and/or negotiating payment arrangements, researching any discrepancies.
- Completing phone calls to meet required performance standards and metrics.
- Maintaining established objectives for delinquency, repossessions, and net losses; staying informed of changes in policies and procedures.
- Using computerized systems for tracking, information gathering, and/or troubleshooting.
- Documenting all accounts accurately, clearly, and concisely noting the reason for delinquency.
- Responding with accurate information pertinent to the callers' questions using professionalism and integrity.
- Adhering to all state and federal laws in the handling of accounts.
Qualifications
To succeed in this role, you'll need:
- Excellent listening, oral, and written communication skills.
- Attention to detail.
- Professional phone etiquette.
- Good follow-up skills.
- Persuasive negotiation skills.
- Microsoft Windows and Internet-based applications experience required.
- Basic typing/data entry skills.
- Ability to multi-task.
- Ability to work a five-day workweek, including some Saturdays.
Education & Experience
While a High School or Equivalent is required, we encourage candidates with:
- Associates Degree or Bachelor's Degree in business or related field to apply.
- Prior experience in financial services or similar industry is preferred.
What We Offer
As a member of our team, you can expect:
- A dynamic and inclusive work environment that values your contributions.
- Opportunities for career growth and professional development.
- A competitive compensation package, including benefits and perks.
- The flexibility to work from home and maintain a healthy work-life balance.
- The chance to make a real difference in people's lives through our innovative financial solutions.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for collections and financial services, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job