Experienced Customer Service Representative - Remote Opportunity at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters, we're committed to helping our clients transform their homes and workplaces into beautiful and comfortable spaces. With a rich history spanning over 40 years, we've built a reputation for excellence and innovation, and we're now seeking a talented Customer Service Representative to join our team.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that values learning, growth, and collaboration. We believe in creating a culture where our employees feel passionate and connected to their work, and where they can thrive in a fast-paced and ever-changing environment. Our dream is to become the fastest-growing, most loved window covering company in the world, and we invite you to join us on this exciting journey.

Position Overview

As a Customer Service Representative at arenaflex, you'll be the face of our company, delivering exceptional service to our clients and internal customers, including our sales team of Design Consultants and Installers. You'll be responsible for resolving incoming inquiries and requests, leveraging your superior product and process knowledge to provide creative and effective solutions. With a customer-centric approach, you'll view every interaction with an empathetic lens, delivering a successful outcome regardless of the challenges.

Key Responsibilities

* Provide exceptional customer service to our clients and internal customers, including our sales team of Design Consultants and Installers

• Field and answer questions related to product specifications, warranty, installation, parts & repairs
• Place orders, track shipments, and relay progress regularly to vested parties
• Document all inbound inquiries via case creation, including detailed notes on the root cause and most likely path or paths forward
• Manage a high volume of open cases and provide timely, consistent, and accurate updates on progress and ultimate resolution
• Contribute to organizational success by leveraging all tools and resources to provide prompt resolution to customer issues or concerns
• Deliver consistent results in key performance areas, including schedule adherence, average handle time, and resolution time
• Share feedback and ideas on ways to improve the overall client experience

Who We're Looking For

* Experienced in a Customer Service role, preferably in a call center environment

• Talented multi-tasker, able to identify and execute resolution on a variety of customer service issues in a timely manner
• Passionate service provider committed to providing a superior client experience by demonstrating patience, empathy, compassion, and sincerity in both tone and words
• Self-starter with exceptional time management skills, who consistently meets established productivity, schedule adherence, call monitoring, and survey score standards
• Flexible and adaptable to change, with an ability to learn new skills and retain information
• Team-oriented with a positive outlook and willingness to go above and beyond
• An exceptional communicator both over the phone and in written updates/summaries
• Detail-oriented with a demonstrated ability to thrive in a fast-paced environment, using multiple systems simultaneously to document, track, and resolve customer concerns
• Well-versed in standard office technology (Email, Excel, Word, etc.) and able to type 40-45 wpm
• Open availability during business hours 6am - 5:30pm PST to work an 8-hour shift (6am-2:30pm, 7am-3:30pm, etc.)
• High school diploma or equivalent work experience

What's in it for You?

* Hourly rate range: $18.00 - $19.50

• In addition to competitive pay, you'll receive benefits including medical, dental, vision, time off with pay, and a 401(k) plan with a degree of employer matching
• We provide short-term and long-term disability benefits at no cost to you! In addition, we offer company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well
• We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement
• Enjoy amazing discounts on our arenaflex products as well as access to various other exclusive discounts
• This role currently operates in a work-from-home setting, but will have the opportunity to occasionally meet in-person in the future for meetings and training sessions

Why arenaflex?

* We're a dynamic and forward-thinking organization that values learning, growth, and collaboration

• We offer a competitive compensation package, including benefits and perks that support your well-being and career growth
• We're committed to creating a culture where our employees feel passionate and connected to their work
• We're passionate about delivering exceptional customer experiences that leave a lasting impression
• We're a team-oriented organization that values diversity, equity, and inclusion

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

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