Experienced Customer Service Advisor – Mobile Hub – South Luzon/Metro Manila 2024

At arenaflex, we're on a mission to revolutionize the way we connect with our customers, and we're looking for talented individuals to join our team as Experienced Customer Service Advisors. As a key member of our Mobile Hub team, you'll play a vital role in delivering exceptional customer experiences that exceed our clients' expectations.

Job Summary

As an Experienced Customer Service Advisor, you'll be the first point of contact for our customers, providing timely and effective solutions to their queries and concerns. You'll work closely with our team to ensure that our customers receive the highest level of service, while also driving business growth and customer satisfaction. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you!

Key Responsibilities

* Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document, and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Essential Qualifications

* High school diploma with three to six months of relevant experience preferred

• Courteous with strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed

Preferred Qualifications

* Additional experience/skills may be required based on location and/or program

• Job requirements may vary by country and will not contravene any local laws

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Service Advisor, you'll have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools to help you succeed

Work Environment and Company Culture

Our Mobile Hub team is a dynamic and fast-paced environment that requires flexibility, adaptability, and a passion for delivering exceptional customer experiences. As an Experienced Customer Service Advisor, you'll work in a state-of-the-art facility with a team of dedicated professionals who share your commitment to excellence. Our company culture is built on the values of:

• Customer-centricity
• Innovation
• Collaboration
• Excellence
• Integrity

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• Competitive salary
• Comprehensive benefits package
• Opportunities for bonuses and incentives
• Access to employee discounts and perks
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our team as an Experienced Customer Service Advisor and take the first step towards a rewarding career at arenaflex.

Location

PHL Manila - San Lazaro

Language Requirements

English

Time Type

Full-time

Apply Now

Apply Job! Apply for this job