Customer Service - Exit Booth Agent – Philadelphia International Airport
At arenaflex, we're not just a leading mobility company – we're a team of passionate individuals dedicated to delivering exceptional customer experiences. With a shared vision to become the world's best and most trusted mobility company, we're constantly pushing the boundaries of innovation and excellence. As a Customer Service - Exit Booth Agent at arenaflex, you'll play a vital role in bringing this vision to life, providing top-notch service to our customers and ensuring their rental needs are met with a smile.
About arenaflex
arenaflex operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, and we're proud to have been named one of the top places to work. As the largest and fastest-growing privately owned automotive rental and leasing company in North America, we're committed to providing our customers with the best possible experience. With a focus on innovation, customer satisfaction, and employee development, we're always looking for talented individuals to join our team.
The Opportunity
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service - Exit Booth Agent at the Philadelphia International Airport. As an Exit Booth Agent, you'll be the face of arenaflex, providing exceptional service to our customers and ensuring their rental experience is seamless and enjoyable. You'll be responsible for:
- Providing a high level of customer service to customers, primarily face-to-face, supporting their rental needs
- Offering company-approved services and products to provide a positive experience for all customers
- Facilitating the rental process through verifying all necessary driver information to provide for an efficient and timely rental and return experience
- Preparing all rental documents accurately and completely
- Verifying car information and VIN number for security and car control
- Providing additional service to Emerald Aisle members by offering our refueling option
- Maintaining the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
- Ensuring that the "Booth" is stocked with appropriate supplies to meet the needs of our customers
- Providing all customers with undivided attention while assisting them at the exit booth
- Making eye contact and greeting all customers; thanking customer at the conclusion of all transactions
- Assisting customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolving all customer service issues as necessary
- Performing other customer service-related duties, in addition to those listed, to ensure our service levels meet the needs of the customer
- Processing Returns as necessary
What We Offer
As a valued member of our team, you'll enjoy a range of benefits, including:
- Competitive hourly rate starting at $15.75/hour
- Opportunities to earn up to $1,100 monthly in commission bonuses
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401(k) with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development opportunities to help you grow and succeed in your career
Schedule
We're looking for someone who can commit to the following schedule:
- Monday: 5:00 PM - 3:00 AM
- Wednesday: 5:00 PM - 3:00 AM
- Friday: 3:00 PM - 1:00 AM
- Saturday: 2:00 PM - 12:00 AM
Qualifications
To be successful in this role, you'll need:
- To be at least 18 years old
- A minimum of 2 years of retail customer service experience
- A current and valid driver's license
- Authorization to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- To be living within 30 minutes of the Philadelphia International Airport
- Ability to work the specified schedule
Why Join arenaflex?
At arenaflex, we're committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. We're proud to be an Equal Opportunity Employer and welcome applications from individuals of all backgrounds. If you're passionate about delivering exceptional customer service and have a strong desire to grow and develop your career, we'd love to hear from you.
How to Apply
If you're ready to join our team and become a part of our mission to deliver exceptional customer experiences, please submit your application through our online system. If you have any difficulty using our online system and need an accommodation due to a disability, please contact us at [email protected]. Apply Job! Apply for this job