Experienced Full Stack Customer Service Representative – Hybrid Telework Program Management

At arenaflex, we are committed to delivering world-class sustainment solutions to our global customers. As part of our International & Commercial Black Hawk Spares and Repairs Program Management Team, we manage a growing portfolio of repair transactions, ensuring our customers receive exceptional service and their mission-critical needs are met.

About arenaflex

arenaflex is a leading aerospace and defense company that supports the Black Hawk platform and its operators worldwide. Our team thrives in a fast-paced environment where teamwork and adaptability are key to success. We value collaboration, innovation, and excellence, and we are dedicated to delivering unmatched sustainment solutions to our customers.

The Role

As a Customer Service Representative, you will play a key role in managing and executing customer repair transactions. Reporting to the Repairs Supervisor, your responsibilities will include:

• Interacting with customers before and after sales to ensure their needs are met efficiently and effectively.
• Delivering on all contractual and financial commitments, directly impacting the repairs P&L.
• Responding to customer inquiries, providing appropriate product literature, pricing schedules, and recognizing business opportunities.
• Resolving production, shipping, invoicing, and warranty issues while identifying and addressing additional business opportunities.
• Collaborating with Overhaul and Repair Operations, Supply Chain, and other internal teams to ensure seamless execution of repairs.
• Maintaining ITC compliance and supporting cost, quality, and schedule commitments.

Your Skills and Qualifications

* Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education.

• Familiarity with aerospace manufacturing, overhaul and repair operations, supply chain, engineering, or sustainment.
• Strong organizational skills with the ability to multitask and prioritize tasks.
• Excellent communication skills, both written and verbal.
• Ability to work under supervision and follow established procedures.
• Experience with SAP is a plus.
• Intermediate proficiency in Microsoft Excel.
• Sikorsky experience is a plus.

What We Offer

* Impact: Your work will directly contribute to the success of mission-critical operations worldwide.

• Growth: We invest in our people, offering opportunities to develop your skills and advance your career.
• Innovation: Work on leading-edge solutions in aerospace and defense.
• Community: Join a team that values collaboration, diversity, and inclusion.
• Flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work.

Work Environment and Culture

* We are a team of dedicated professionals who value collaboration, innovation, and excellence.

• Our team thrives in a fast-paced environment where teamwork and adaptability are key to success.
• We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.

Compensation and Benefits

* The annual base salary range for this position is $52,100 - $99,900, depending on location and experience.

• Benefits offered include Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
• This position is incentive plan eligible.

How to Apply

If you are a motivated, experienced professional who excels in relationship building and communication, we encourage you to apply for this role. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Application Window

The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.

Remote Work Opportunity

This position offers a hybrid telework arrangement, with the ability to work from home and at a designated arenaflex facility. The specific weekly schedule will be discussed during the hiring process.

Shift and Work Schedule

The work schedule for this position is 4x10 hour days, with 3 days off per week. Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees.

Security Clearance

This position does not require a security clearance.

Relocation/Housing Stipend

This position does not offer a relocation or housing stipend.

Job Type

This is a full-time, direct hire position.

City, State

Stratford, CT

Zip

06615

Virtual

No

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